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Assistant Manager

2 weeks ago

Narangba, Australia Reece Group Full time

Assistant Manager (Metalflex) - Narangba
**About Metalflex**

We’re a breath of fresh air

We are Australia's leading supplier of plumbing and bathroom products with over 9,000 people located across 800 branches globally. As part of the Reece group, Metalflex provides systems that keep our homes and offices comfortable, thanks to reliable ventilation, heating and cooling solutions that work together.

**About the Role**
As an integral part of our team in Narangba, you will support engineers, project managers, and tradespeople by ensuring they have seamless access to the products they need to maintain essential services. This role is a blend of customer interaction, team leadership, and branch operations, all aimed at maintaining a high standard of service and customer satisfaction.

**Key Responsibilities**
- Deliver customized customer service solutions, meeting the unique needs of our trade customers.
- Oversee staff management, ensure adherence to OHS protocols, and coordinate branch upkeep to support a smooth and efficient operation.
- Take ownership of areas such as debt management, resolving customer complaints, and assisting with customer development.
- Foster strong relationships with customers and encourage staff to develop positive, lasting customer connections.

**Requirements**:

- Previous experience in retail management or customer service and enjoys helping customers both in person and over the phone
- A valid driver’s licence (pre-hire checks conducted) and is open to working various shifts
- Competency in using Point of Sale systems or being able to pick up new systems quickly.
- Forklift License (preferred but not essential)
- Wanting to develop your career - either locally, within our network

**Our perks and benefits**:

- Performance based bonuses
- Paid annual leave
- Continuous learning and development programs to support your career goals
- Generous discounts for those looking to renovate their bathroom or kitchen
- Reece Boost - offering cashback and discounts on groceries, fuel, insurance, travel and more
- Paid parental leave

**What happens next**

**Reece Group**

Our journey began more than 100 years ago, but our commitment to delivering quality products and expert service to the plumbing industry remains the same.

We support residential, commercial and infrastructure building trades across Australia, New Zealand and the United States. Our success is built on the success of our customers, who provide essential services every day.
- Reece is a place where people make a real difference. And that's the secret to our success; having the right people, with the right attitude in the right roles. This means that we value diversity and fairness and are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation, or life stage._