Sales Coordinator

We have an excellent opportunity for a **Sales Coordinator** to join our team based in **Adelaide** on a permanent full-time basis. **The core responsibilities in this role include**: - As the owner of the Sales Master file ensure it is accurately updated on a daily basis as per the standard operating procedure. This includes checking all sales paperwork that comes in for accuracy, completeness and clarity. - Track the processing of all new, renewed and amended Sales contracts to ensure compliance in line with the Branch service level agreement. - Assist the Sales Manager with compilation and calculation of month end Sales Commissions. - Ensure all Sales team safety, health, and environment practices are adhered to by the sales team and monthly compliance is completed in a timely manner. - Provide guidance and assistance to the sales team so as to improve paper-flow. - Ensure timely and accurate resolution of any customer queries by the Sales consultants whilst out in field. - Coordinate sales lead in manner which ensures the Sales teams’ responsiveness, along with providing ongoing feedback and recognition to the originator. - Ensure timely communication and tracking of customer issues to relevant stakeholders. This includes raising customer in jeopardy tickets in Icabs as required. - Build strong internal and external relationships through comprehensive customer service support and delivery. - Provide prompt direct and indirect quality/educated feedback and response to client and Sales team enquiries and service related questions/issues. **Requirements**: - Experience working in customer service or call centre environments (essential) - Proficient with communicating verbally and electronically - Able to work calmly under pressure while multi-tasking - Proven problem-solving skills - Ability to focus on delivering a 'wow' experience to customers - Ability to work in a team environment to support fellow colleagues - Professional, reliable and punctual - Accurately enter data into systems As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks. If you are looking for an exciting role supporting a great team and the opportunity to advance your career with a global and reputable company, then this is the role for you **APPLY NOW** **About us** At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day. From washrooms, to aged care homes, to office plantscaping and classrooms - we are there, ready, bursting with passion and pride to make a positive difference for our customers and communities. We operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customer **Rentokil Initial Employee Testimonials** "As an Initial Hygiene Technician, you feel like your own boss." Stephen Kroger Initial Hygiene Technician “Rentokil Initial enables me to have a career where I feel valued but also gives me the opportunity to be a parent and have work-life balance.” Phillip Winkler Operations Manager Newcastle "I have been with Rentokil Initial for 15 years and they have always been there and supportive of me...so I have tried to carry that on as a manager myself." Deb Morris Customer Service Manager Newcastle