Member Services Officer

Casual Positions available
- Contribute to membership goals and performance of the Club
- Elite working environment at The Hangar

Are you passionate about footy, sales and membership? This is your chance to join a premier AFL team as Essendon Football Club (EFC) looks to appoint casual Member Services Officers.

**About us**

Essendon FC - “The Bombers” - are a professional sporting team in the Australian Football League. This is an incredibly exciting time, celebrating 150 years of history of the Essendon Football Club and beginning a new chapter of our women's football story as we take the field for the first time in the AFLW competition. As home to 5 sporting teams, we run our AFL men’s program, VFL women’s and men’s programs, and a wheelchair football team. But we’re more than the game. Not only do we exist to win premierships, we aim to give back to our loyal membership base, and importantly, our community. We understand and take seriously the impact we have on social outcomes and work tirelessly to ensure positive outcomes, from our partnership with The Long Walk, to our indigenous pathway programs. To do this, we have strong commercial partnerships and innovate with non-traditional ventures, such as our Essendon Education Academy and EFC Investment Fund, so that we can deliver world class events, give back to our fans, run community programs and ultimately, strive toward our 17th premiership.

**About the role**

Working in a fast paced, high volume call centre, the Member Services Officer provides exceptional customer service via all communication channels and serves as the first point of contact for the Club’s members. The role facilitates database growth whilst maintaining integrity and accuracy of data collection, always keeping the member front of mind.

**About you**

You will thrive in a fast paced environment and work well alongside a strong and committed team. You will have previous experience working in a customer service role, with the skills and confidence to use Outlook, Word, Excel and experience using a CRM (Architcs) will be desirable. A tertiary qualification in sport, business or marketing will be desirable but isn’t essential. You will be willing to work flexibly with work on the weekends/out of the usual 9 to 5 for our AFL and AFLW match days.

**The Perks**
- ** Our work doesn’t always fit the 9 to 5.** Your life doesn’t always fit the hours around it. We offer flexibility with hybrid office / home working arrangements and hours.
- ** More annual leave? **Sure EFC People* will be gifted additional leave per year taken to coincide with Footy Department mini breaks or at the discretion of the CEO. EFC People may also choose to purchase up to 10 days per annum additional leave during the year for extra time off*.
- ** Salary Packaging - **You can increase your take home pay by taking advantage of NFP salary packaging. This allows you to pay for certain expenses like mortgage, rent, or school fees upfront before tax is taken out.
- ** Parent friendly - **We put family at the centre of our work. We know they are the centre of yours. We offer paid parental leave to both the primary and secondary carer of a biological or adopted child*.
- Access to an **Employee Assistance Program (EAP)** which supports a Healthy Mind, Healthy Body and Healthy Workplace.
- ** Continuous professional development**:

- to compete at our best we have to keep learning. It’s an expectation and a commitment we make to everyone at EFC. All EFC people will have access to the Essendon Leadership Academy which consists of formal learning, coaching and mentoring, to support you in achieving your career goals.
- ** But wait there’s more - **You will have access to great benefits and discounts through our Commercial Partners. Along with two x Flexi Home & Away memberships* giving you access to our Home & Away games at Marvel Stadium and the MCG. Free onsite parking at our premium workspace, The Hangar, and more.

We pride ourselves on creating an environment of shared spirit of passion, innovation, and inclusivity. As an Equal Opportunity employer, we firmly believe that diversity and inclusion is an important part of how we do business. We are united in upholding our Club-wide values and are consistently setting the benchmark both on and off the field as we strive to win our next premiership. And we wouldn’t be an elite footy club if we didn’t celebrate. All of our win’s matter, on and off the field, we love to reward and recognise our people from monthly barbecues to tickets to the Crichton Medal and Brownlow.

**To Apply**

With our commitment to promoting and protecting the safety and wellbeing of children and young people in our care, we undertake several screening processes to ensure this commitment is upheld. This includes ensuring all of our people hold a valid employee Working with Children/Vulnerable People check and a satisfactory criminal history record check.

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