Front Office Manager

Posted: 24/04/2025

Closing Date: 22/05/2025

Job Type: Permanent - Full Time

Location: Melbourne Metropolitan

Job Category: Front Office

**We are Veriu Group (pronounced 'Very You')**

Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a location. We aim to bring people together in new ways, to create lifelong travel memories that can’t be found in a guidebook, and to help people discover the true experience of a place.

Through our brands Punthill Apartment Hotels and Veriu Hotels & Suites, we operate 25 hotels across Australia and have over 35 years of brand history. Our ambitious plan to operate 80 hotels by 2030 becomes closer this year with numerous new hotel openings across the country, and this means we’re well on our way to achieving our mission of becoming the largest Australian-owned apartment hotel operator.

Our people are incredible because they're empowered to be themselves. We're not about hierarchy or rigid structure. Instead, we create an environment where people can make decisions, feel supported and access unlimited opportunities for growth. Our values of Relationship-Focused, Integrity, Personal Growth & Ownership Mindset guide our actions and decisions, and are what our diverse culture is all about.

Now is the perfect time for like-minded people to join our expansion journey. If you’re looking for a meaningful role that can make a serious impact, within a culture that allows you to be truly you - you’ve found us and we can’t wait to hear from you

**Welcome to Veriu Queen Victoria Market**

Brand new in 2022, Veriu’s latest hotel makes a statement in Melbourne, offering 110 micro apartments inspired by the vibrancy of Queen Victoria Market. Whether you’re looking to explore the neighbourhood for fun or here for business, you’ll be energised by the community and culture at this end of town.

The hotel features 24/7 reception, pool, gym, rooms with cooking facilities, working space in the lobby, pantry shop, guest laundry and meetings & events spaces for conferences, exhibitions, workshops and other functions. As part of the Munro development at Queen Victoria Market, there is a range of premium dining outlets literally on the hotel’s doorstep.

Much more than just a hotel, contemporary furnishings have been carefully curated to complement the Veriu brand with an inspired nod to the neighbouring market. Each micro apartment features a fully equipped kitchenette with oven, dishwasher, cooktop, Nespresso coffee machine and a full-sized fridge, making it ideal for short or long-term stays.

With the iconic Queen Victoria Market and CBD on your doorstep, you can discover a wide variety of fresh, quality produce and specialty shopping or make your way around Melbourne’s renowned culinary, cultural and events scene. Stroll to the free City Circle tram or Melbourne Central station connecting you to Melbourne and its suburbs. So perfectly located, you can feel the authenticity of what this dynamic neighbourhood has to offer at Veriu, your boutique Queen Victoria Market hotel in Melbourne.

**Responsibilities**

Reporting to the Hotel Manager, you’ll be part of a small team of genuine people, looking to create lasting memories and exceptional experiences for each and every guest. No day will be the same, but each day you’ll strive to:

- Oversee the front office inc. complaint escalation and problem-solving, team management and training, rostering & timesheet approvals
- Ensure the front office provides a high level of guest services to guests at check-in, check-out, and during stay, leading by example and setting the standards for the vibrancy we want our hotel to elude
- Create new ways to leave guests with a lasting memorable experience, by thoughtfully tailoring the ways we delight them
- Use your inquisitive nature to identify new sales leads, encouraging the team to do the same, and contributing to the commercial success of the hotel
- Manage emergency situations in a safe and professional matter
- Build strong and authentic relationships with your teammates and our guests
- Provide support and assistance to the Hotel Manager in higher-level hotel management and admin tasks, embracing the opportunity to grow professionally

**Benefits**

You'll be someone looking for a long-term career with a growing, Australian-owned hotel group. Access:

- National career growth opportunities
- Accelerated development in a variety of hotel management or corporate areas
- Comprehensive onboarding & ongoing support
- The chance to join our Fast-Track Hotel Management Development program
- Genuine flexibility and job security
- High performing culture that values relationships & individuality, where our leadership know you by name
- Generous referral bonuses when you refer your friends to work with us (up to $1000)
- Discounts on accommodation across our network
- Discounts on private health insurance
- Access to our Employee Assistance Program