Front Office Manager

3 days ago

Melbourne, Australia Athenaeum Club Full time

The Athenaeum Club, one of Melbourne's most prestigious establishments, seeks a proactive, organised, and professional individual to lead its Front Office and Housekeeping team on a full time basis.

This is a rare opportunity to join a long established highly regarded city Club. You and your team are the first point of contact and will be responsible for providing a professional, friendly and efficient service to members, guests and staff. Duties include managing member and guest security, greeting members and guests, facilitating check-in and check-out, accounting and charging for laundry, mini-bar, room service, corresponding with international clubs, making reservations on our members behalf and supporting the administrative needs of the club. The Front Office Manager is also responsible for the management of the Club's outsourced public area cleaning and weekend Caretakers.

A Monday to Friday position, with flexibility needed to cover Front Desk shifts when there are absences, and, on occasion, weekend on-boarding and training of new cleaners and caretaker recruits.
- Be an experienced leader, either at a supervisory or manager level
- Be a solid and independent character who is able to work well under pressure
- Have previous 4 or 5 star hotel or hospitality experience where they can demonstrate rooms management skills
- Be trustworthy and have great integrity
- Have excellent grooming and personal presentation
- Have next level customer service skills with the uncanny ability to anticipate member needs and deliver promises without fuss
- Have a high attention to detail
- Display great initiative and strong problem solving skills
- Have the ability to communicate professionally with members and team colleagues
- Be a motivating, fair and kind leader who can encourage and develop greatness in his/her staff
- Have excellent time management skills and be able to prioritise tasks effectively in our fast paced environment
- Have strong computer and administrative skills - competent in Outlook, Word, Excel, Publisher and Mail-merge
- Have knowledge of database management systems

In return the Club provides a competitive wage, laundered uniform, complimentary staff meals, wine discounts, training/development opportunities, Wellness Program, great social activities and friendly work environment.

No Holiday Visa applicants.

Previous applicants need not apply.

The Athenaeum Club is an equal opportunity employer committed to employing a diverse workforce and sustaining an inclusive culture.

**Job Types**: Full-time, Permanent

**Salary**: $70,000.00 per year

**Benefits**:

- Free food

Schedule:

- Afternoon shift
- Day shift
- Monday to Friday
- Morning shift

COVID-19 considerations:
The Club's COVID-Safe Crisis Committee has enacted several measures to mitigate airborne transmission risk including additional ventilation & fresh air flow, UV air-conditioning disinfection, CO2 monitoring, and room patron density management.

**Experience**:

- customer service: 5 years (preferred)

Work Authorisation:

- Australia (required)

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