Front Office Manager

5 days ago

Melbourne, Australia Athenaeum Club Full time

The Athenaeum Club, one of Melbourne's most prestigious establishments, seeks a proactive, organised, and professional individual to lead its Front Office and Housekeeping team on a full time basis.

This is a rare opportunity to join a long established highly regarded city Club. You and your team are the first point of contact and will be responsible for providing a professional, friendly and efficient service to members, guests and staff. Duties include managing member and guest security, greeting members and guests, facilitating check-in and check-out, accounting and charging for laundry, mini-bar, room service, corresponding with international clubs, making reservations on our members behalf and supporting the administrative needs of the club. The Front Office Manager is also responsible for the management of the Club's outsourced public area cleaning and weekend Caretakers.

A Monday to Friday position, with flexibility needed to cover Front Desk shifts when there are absences, and, on occasion, weekend on-boarding and training of new cleaners and caretaker recruits.
- Be an experienced leader, either at a supervisory or manager level
- Be a solid and independent character who is able to work well under pressure
- Have previous 4 or 5 star hotel or hospitality experience where they can demonstrate rooms management skills
- Be trustworthy and have great integrity
- Have excellent grooming and personal presentation
- Have next level customer service skills with the uncanny ability to anticipate member needs and deliver promises without fuss
- Have a high attention to detail
- Display great initiative and strong problem solving skills
- Have the ability to communicate professionally with members and team colleagues
- Be a motivating, fair and kind leader who can encourage and develop greatness in his/her staff
- Have excellent time management skills and be able to prioritise tasks effectively in our fast paced environment
- Have strong computer and administrative skills - competent in Outlook, Word, Excel, Publisher and Mail-merge
- Have knowledge of database management systems

In return the Club provides a competitive wage, laundered uniform, complimentary staff meals, wine discounts, training/development opportunities, Wellness Program, great social activities and friendly work environment.

No Holiday Visa applicants.

Previous applicants need not apply.

The Athenaeum Club is an equal opportunity employer committed to employing a diverse workforce and sustaining an inclusive culture.

**Job Types**: Full-time, Permanent

**Salary**: $70,000.00 per year

**Benefits**:

- Free food

Schedule:

- Afternoon shift
- Day shift
- Monday to Friday
- Morning shift

COVID-19 considerations:
The Club's COVID-Safe Crisis Committee has enacted several measures to mitigate airborne transmission risk including additional ventilation & fresh air flow, UV air-conditioning disinfection, CO2 monitoring, and room patron density management.

**Experience**:

- customer service: 5 years (preferred)

Work Authorisation:

- Australia (required)

  • Front Office Manager

    1 week ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 24035250 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Melbourne Hotel, 27 Little Collins Street, Melbourne, VICTORIA, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front...

  • Front Office Manager

    1 week ago

    Melbourne, Australia Wyndham Destinations Full time

    **We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than...

  • Front Office Manager

    6 days ago

    Melbourne, Australia Holiday Inn Full time

    Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Front Office Manager to take ownership of delivering exceptional first impressions to our guests for every stay. Your leadership will focus on delivering a strong guest engagement score alongside departmental revenue goals using a combination of...

  • Assistant Manager

    6 days ago

    Melbourne, Australia Hyatt Centric Melbourne Full time

    Summary **About Hyatt Centric Melbourne**: Hyatt Centric Melbourne is positioned as a cosmopolitan hotel in a central city location, where stories of exploration and discovery are created in an ever-evolving digital world. The hotel is active in the local community, embracing and supporting local businesses and creating unique stories around the hotel's...

  • Assistant Manager

    1 week ago

    Melbourne, Australia Park Hyatt Melbourne Full time

    Summary **About Park Hyatt Melbourne** Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches. **About the Role** As the Assistant...

  • Night Manager

    18 hours ago

    Melbourne, Australia Park Hyatt Melbourne Full time

    Summary **About Park Hyatt Melbourne** Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches. **About the Role** As the Night...

  • Front Office Manager

    2 weeks ago

    Melbourne, Victoria, Australia Minor International Full time $80,000 - $120,000 per year

    Company Description Minor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the...

  • Assistant Manager

    6 days ago

    Melbourne, Australia Park Hyatt Melbourne Full time

    Summary **Care Connects Us** At Hyatt, we believe in making people feel at home wherever they are in the world. We turn jobs into careers, encounters into experiences, and trips into journeys. Join a team that is making travel more human, connected, and sustainable. Here, everyone's role matters, and your individuality is celebrated. **About Park Hyatt...

  • Full Time

    3 days ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 22200835 **Job Category** Rooms & Guest Services Operations **Location** Melbourne Marriott Hotel Docklands, 15 Waterfront Way, Docklands, Melbourne, Victoria, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **Melbourne Marriott Hotel Docklands** is looking for a **Front Office...

  • Front Office Supervisor

    6 days ago

    Melbourne, Australia Voyages Indigenous Tourism Full time

    Relocate to Ayers Rock Resort, NT for a once in a lifetime experience. - Small town, big community feel with staff pool, gym and weekly activities. - Affordable accommodation, shift meals, resort discounts to cut cost of living. - An Epic Icon needs an Epic Team!_ Are you looking for a once-in-a-lifetime opportunity? Ayers Rock Resort is searching for a...