Change Management Specialist

**Chance to showcase your change management, problem solving and stakeholder engagement skills**

**Be part of a dynamic growth oriented team that values your contribution Change Management Specialist, TfNSW Grade 8**

**Ongoing Full Time role can be located in Parramatta/Eveleigh or Macquarie Park (flexibility offered)**

**Opportunity to make a real impact, shaping the future of NSW**

**Join a team committed to putting People at the Heart**

**About us**

Transport for NSW keeps our State moving by providing safe, integrated and efficient transport systems. We put our customers at the centre of everything we do - and we do a lot. We connect people, communities and industry and manage how they use our road, rail and maritime networks and services, and even active modes like walking and cycling. The work we do connects the journeys you take every day.

We are a state government organisation made up of more than 28,000 people and we're in the middle of delivering the largest transport infrastructure program in Australia's history. We work across planning, policy and procurement, harnessing data and technology to develop smarter and more adaptive transport solutions.

That means job opportunities in metropolitan and regional areas right across NSW - you have the chance to be part of creating a lasting legacy that will benefit generations to come.

**About us**

Over the next 40 years, Sydney’s population is projected to swell to over 12 million residents and regional NSW will accommodate an extra 700,000 people. Transport for NSW is delivering an unprecedented $72.2b investment into a truly game changing Future Transport strategy which will bring together several modes and cutting edge technologies to deliver satisfaction and safety for our customers while supporting a rapidly growing economy.

**The Division**

The Customer Strategy and Technology team within Transport leads the development of long-term, multi-modal strategies, plans and policies across NSW. We leverage data and insights, implement new technologies, drive innovation and build partnerships to provide customer-centred solutions.

The team is diverse, inclusive, and welcoming and will provide you with a flexible workplace to support genuine work-life balance.

**The opportunity**

Right now, we have an opportunity for a Change Management Specialist to join the Service Design and Transition team within Customer Strategy and Technology division.

Reporting to the Service Design and Transition Manger, this role assists with the assessment, analysis, documentation and implementation of changes based on requests for changes to Services and Systems.

The role will execute change management practices as per defined processes to ensure mínimal disruptions to operations for customers and TfNSW stakeholders. You would be involved in undertaking change evaluation processes, validate incoming change requests (RFCs), ensure impact assessments are complete, manage, review, evaluate and approve emergency changes as per defined processes

**What you will be involved in**

You would be responsible for enforcing standard change classifications and procedures, prioritise and categorise change requests, ensure change policy compliance. Ensuring compliance related procedures and practices are in place and also assist with the execution of the change management process, including communications and implementation activities, across all services and coordinate approvals and monitor changes through all stages of the change lifecycle to drive change management outcomes.

**About you**

You are eager to drive collaboration within the team and wider business and are always looking at how we can do things better. Your analytical thinking is coupled with ability to juggle multiple tasks and prioritise. You have high level experience in both stakeholder management and engagement. You’re proactive, can think outside of the box and use your communication skills and initiative to get things done and resolve issues independently.

You are flexible, with the ability to adapt to a changing and sometimes uncertain environment.?You have worked tight deadlines and have a successful track record in delivering great customer experience outcomes.

With regards to the technical skills, ITIL certification and exposure to running CABs, Technical Review Boards (TRBs) would set you up for success in the role. A technical background in IT with a qualification in IT or similar field will be highly regarded. Experience with Service Now or any similar ITSM tool would be preferred

**Want to know more?**

**We are the community we serve**

We are committed to being an inclusive, diverse and flexible workplace where differences are valued. We welcome people of all backgrounds, experience and abilities.

We enable our people to work in ways that work for them. Working virtually and from different locations including regional locations, staggering work hours and job sharing are just some of t