Service Specialist

4 days ago

Sydney, Australia Drake Business Logistics Full time

**Date Posted**: 10/01/2024

**Country**: Australia

**State/Territory**: NSW

**City/Suburb**: Sydney

**Work Type**: Full time

**Jobs Descriptions**

**Company**: Drake Business Logistics

**Location**: Sydney CBD, Australia

**Company Description**:
Drake Business Logistics is a prominent company specialising in technology services, integrated office solutions, and managed services throughout Australia and the Asia-Pacific region. We offer an array of innovative solutions, including managed mailroom, managed front office, Smart office technology, and business process outsourcing services. With a well-established reputation for excellence, we are committed to delivering top-tier services to our clients.

**Position Summary**:
We are seeking a motivated **Service Specialist** to manage the mailroom operations for a premium client based in Sydney CBD. In this role, you will oversee the day-to-day operations, ensuring seamless service delivery in mail, logistics, and messenger services. You will work closely with another Service Specialist responsible for supporting our base clients, fostering collaboration and maintaining high service standards across the board.

**Key Responsibilities**:

- Serve as the main point of contact for the mailroom operations of a premium client.
- Manage daily mailroom operations, including logistics and messenger services.
- Collaborate with the Service Specialist managing base client operations to ensure consistent service levels.
- Address and resolve operational challenges to maintain smooth workflow.
- Maintain and update all relevant site documentation (e.g., SOPs, BCP).
- Provide excellent customer service, building and maintaining strong client relationships.
- Monitor service quality and ensure adherence to all operational standards.

**Qualifications**:

- Previous experience in mailroom, logistics, or office support services.
- Strong organisational and multitasking abilities.
- Excellent communication skills and a customer-oriented approach.
- Ability to work collaboratively with a team to meet service goals.
- Proficiency in Microsoft Office suite and familiarity with office technology tools.

**We Offer**:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and collaborative work environment.
- The chance to work alongside a highly motivated team delivering premium client services.

Job Snapshot

**Date Posted**:
10/01/2024

**Country**:
Australia

**State/Territory**:
NSW

**City/Suburb**:
Sydney

**Work Type**:
Full time

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