Administration Assistant

Administration Assistant

**Offer ID**:

- 63719**Métier**:

- Support Functions / Admin Support**Contract type**:

- Permanent**Schedule**:

- Full-Time**Country**:

- Australia**Step into a role where you will be integral to the every-day operations of Equans Fire Protection Services in Salisbury North.**

Equans, a leading provider of technical services across Australia & New Zealand, and globally, is on the lookout for an enthusiastic and experienced Administration Assistant to join our Fire Protection Services team at our Salisbury North office.

While it is preferable that you have exposure to multi-service, facilities management and/or maintenance business, it is not required.

**About Us**

Equans is part of a global, technical services leader, and part of the Bouygues Group. Our local team of qualified technicians and support staff delivers value for customers by balancing cost, risk, and performance, while having access to a global network of experts. We design and provide customised solutions for our clients to support them in their energy, industrial and digital transitions.

With highly qualified employees across 20+ locations in Australia and New Zealand, we provide excellent technical expertise in design, installation, and maintenance, with a unique combination of skills in Mechanical, Fire Protection, AV and Electrical and Communications Services.

**What You Will Be Doing**
- Each day you will be liaising with suppliers, contractors, customers, and technicians.
- As you deal with our suppliers, contractors, customers, and technicians you will be providing exceptional customer service.
- This role is highly process driven and some of the daily duties include:

- Invoicing (start to finish)
- Processing purchase orders
- Ordering or parts required for technician jobs.
- Allocating work and scheduling technicians.
- Work within customer portals to manage workflow.
- Providing administrative support to the Operations Manager.
- Maintaining customer service documentation.
- Follow up on any outstanding work and invoices.

**A Typical Day Looks Like**
- Work orders will have come in overnight, - triage the work orders in order of urgency to appropriately allocate to technicians.
- Raise work order using the client portal system and convert the work order into Pronto & Click.
- Assess whether the work is either local or rural.
- Schedule a technician to the job.
- Once technician has been to the client site to review the job and will ask for parts required to complete job.
- Client wants quote - tech to contact office with the request - then the admin will need to produce the quote.
- Once client approves quote, schedule the tech to do the job in future.
- Once job completed, invoice the client and upload all of the completed paperwork to the client portal.
- Each day brings new challenges, and opportunities for providing excellent customer service.

**What We Offer**
- A talented team environment and learning experience.
- Training provided for many aspects of the role.
- Strong and supportive leadership.
- Company paid life insurance.
- Parental leave.
- Volunteer leave.
- Domestic violence leave.
- Flexible work policy.
- Dress for your day policy.
- Employee Assistance Program.

**What You Need**
- The ability to pick things up quickly.
- The ability to keep up a consistent pace and be able to switch tasks when urgent work needs to be prioritised.
- Strong verbal skill required as phone interaction is a consistent part of the day.
- The ability to communicate with clients, colleagues, and technicians in a clear and confident manner.
- A confident and initiative-taking temperament.
- The confidence and ability to ask for help or escalate queries when required.
- Strong spreadsheet/excel skills and ability to maintain detailed records.
- Excellent analytical skills.
- Conscientiousness and reliable nature.
- Openness to learn how to use multiple new computer systems/programs.
- Intermediate to advanced computer & MS Office skills.

**Next Steps**

Equans is an EEO employer, where all applicants are treated with fairness and respect and have equal access to the opportunities available.

**Place**:

- Workplace : Salisbury North Australia**APPLY FOR THIS JOB OFFER**

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