Express Claims Advisor

**A new transformational adventure awaits you**

How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you?

As one of Forbes 2024 ‘World’s Best Employers’ and Fortune’s ‘World’s Most Admired Companies’ for 2025, Zurich - a leader in the insurance industry, is on a journey towards a brighter futureA brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

Join us on this thrilling journey as we work towards our vision of becoming Australia's leading digital insurer. If you're eager to be part of a values-driven global organisation that's experiencing real growth and transformation, and if you share our commitment to making a tangible difference and taking continuous steps towards a sustainable future for our people, customers, communities, and our planet, then keep reading

**Let’s create a brighter future together, let’s make a difference**

Your focus will be on resolving claims promptly by developing effective strategies, providing regular status updates, and communicating proactively with our customers to ensure a positive, reassuring experience. You’ll also help drive our team’s success by contributing to related projects, following established procedures, and seeking guidance on complex matters to maintain high quality and consistency across the board. This is a great opportunity to develop your skills, work in a supportive and collaborative team, and help make a real difference for our customers when they need it most.

Location & Flexibility
This role will initially be based in our West Perth office. Please note, our office will relocate to the Perth CBD from November 2025. Enjoy the benefits of hybrid working—with a mix of in-office and work-from-home flexibility.

At Zurich, your work truly matters. Join us, and together we’ll create a brighter future for our customers and our community.

What you’ll do:

- Manage claims end-to-end: Oversee low-complexity Workers Compensation claims from start to finish, ensuring a smooth and timely resolution.
- Keep data accurate: Capture and update claims information in line with best practices and compliance standards.
- Follow Zurich standards: Ensure all claims activities meet Zurich’s governance requirements, policies, procedures, and relevant Workers Compensation legislation.
- Communicate proactively: Provide regular updates and support to customers, ensuring they feel informed and cared for throughout their claim.
- Coordinate medical support: Organize medical examinations and investigations to help customers return to work.
- Support your team: Assist with workload by helping colleagues with administrative tasks, updating records, and ensuring documentation is complete and accurate.
- Contribute to improvement: Participate in team projects, follow established procedures, and seek guidance when needed to maintain high quality and consistency.

**Important to your success - let’s grow together**
- Experience: You have managed end-to-end claims, including assessing liability, gathering information, and working towards timely resolution. Ideally, you bring 1-2 years’ experience handling Workers Compensation claims.
- Knowledge: Familiarity with relevant Workers Compensation legislation, policies, and compliance requirements is an advantage.
- Customer focus: You have a background in a customer-facing role, with a strong focus on delivering positive experiences and effective communication.
- Analytical skills: You can analyse information, interpret legislation, and make well-informed decisions.
- Professional skills: You have experience working in a professional office environment, demonstrating strong computer literacy, excellent organisational skills, and the ability to manage multiple tasks.
- Teamwork: Working as a team player means actively supporting your team members and team manager. At Zurich, we value collaboration and believe that by working together, we achieve the best outcomes for our customers and each other.

**Belong. Zurich is here to support you**

There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.
- Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer’s leave as we empower our people to manage their own wellbeing. Plus, access to Family Care (parental leave).
- Benefit from a hybrid working arrangement - 3 days in the office and 2 days working from home per week for full-time employees.
- Access programs to stay healthy and feel healthier, receive an AUD$500 wellbeing payment per year, and a AUD$295 new starter e-voucher for your work-from-home setup (flex work - hybrid working), along with other great benefits through our Shine portal.
- Grow and thrive in your career with our award-winning training programs.