Member Claims Advisor

Welcome to HIF, the Health Insurance Fund of Australia We're not your average health fund - we're a passionate, award-winning team dedicated to helping our Members live healthier lives. Despite our national brand, we're a tight-knit group of 125 Member-focused individuals based in Perth.

**About the role**:
Are you a detail-oriented individual with a passion for providing exceptional customer experiences? Join us as a Member Claims Advisor and be an essential part of HIF's Member Claims team - the forefront of our commitment to outstanding Member service.

**To thrive in this role and achieve success, the following criteria must be embraced**:

- We offer an extensive Induction Program designed to ensure your success. We're looking for your dedication to successfully complete a thorough 5-week full-time paid induction training at our Perth Office, beginning on August 4th, 2025. This training will provide you with the expertise and abilities required to thrive in your position.
- Proficiency in intermediate computer skills, including Word and Outlook. These tools will be essential for efficient communication and documentation.
- A genuine desire and aptitude for learning about Health Insurance products. You should be enthusiastic about understanding our offerings and confidently discussing them with our valued Members.

**Key responsibilities**:

- Accurately process and audit health insurance claims, ensuring compliance with fund policies and procedures.
- Identify and rectify inconsistencies in claims data, enhancing the accuracy of member records.
- Utilise training materials to navigate complex policy requirements and provide comprehensive information to Members.
- Stay updated on internal processes and product changes to offer up-to-date assistance.
- Collaborate across teams, contributing to various roles within Operations as needed.

**Qualifications and experience**:

- Demonstrated understanding of the Australian health industry, including health insurance, hospitals, and allied health services.
- Proficiency in Microsoft Office suite (Excel, Word, PowerPoint).
- Experience in the health sector, ideally within health insurance, hospitals, medical practices, or allied health.
- Please read the full position description attached for more specifics about the role._

**What you’ll get**:
In addition to the opportunity to make a significant impact within our exceptional team, we offer a comprehensive benefits package designed to enhance your professional and personal life. You will enjoy:

- Subsidised health insurance cover
- Discounted travel insurance
- Flexible working arrangements tailored to your unique needs, such as Additional Purchased Leave and Nine Day Fortnight
- Hybrid working environment, you get to work from home and the office (Hybrid work includes a 60% in-office requirement and becomes accessible once you've successfully completed your induction and have demonstrated competence)
- Birthday leave to celebrate your special day
- Various leave entitlements, including cultural, volunteering, reproductive leave and more
- Engaging social events organised by our vibrant Social Club
- Study assistance program to support your ongoing education
- Access to a confidential Employee Assistance Program
- PAW Days, allowing you to bring your furry companions to work
- Our office is our modern Community focused Hub, with excellent public transport links, just a stone’s throw from Perth city centre
- And much, much more

**Applications close at 5pm, Monday 7th July 2025**

**Start Date**: 4th August 2025

**To be successful for the role, you will need to meet the following requirements**:

- Are you available to commence on the 4th of August 2025?
- Since there is an intensive induction period, we would prefer if no leave is taken during the first 3 months. Would you be comfortable with this?

**_ HIF encourages cultural diversity and is an equal opportunity workplace. We are committed to creating an inclusive culture for all employees._