Knowledge and Asset Analyst

About Us:
Anglicare Sydney is a leading and highly regarded community NFP organisation in Australia.

Our vision is to see Jesus Christ honoured, lives enriched and communities strengthened. To achieve this, we are looking to attract the most capable and mission aligned people to join us.

For over 160 years Anglicare has been serving people in need
- providing care to older people and services to the vulnerable. We began because of people who saw a need in the community and who were compelled to make a difference. People motivated by Christian love and a passion to serve. If this describes you, we would love to invite you to join us
- About the Role
- As a Knowledge & Asset Analyst, you will play a key role in optimising knowledge management and asset tracking within IT Service Operations. You will ensure that essential IT knowledge is captured, organised, and easily accessible, while IT assets are effectively managed to support seamless service delivery.
- Working within the Enterprise Service Management (ESM) and IT Service Management (ITSM) frameworks, you will identify and implement improvements that enhance operational efficiency, service quality, and IT maturity. This 12-month contract role is ideal for a detail-oriented, process-driven professional with a passion for knowledge sharing, asset lifecycle management, and continuous improvement.
- Key Responsibilities- Knowledge Management: Develop and maintain knowledge base systems, ensuring IT teams have easy access to accurate, up-to-date information.- Asset Management: Track and manage physical and digital IT assets, optimising their lifecycle and allocation to support IT operations.- Service Improvement & Maturity: Identify and implement enhancements to knowledge and asset management processes, aligning with ITSM best practices.- Stakeholder Collaboration: Work with IT leaders, service owners, and technical teams to ensure assets and knowledge resources are effectively used.- Reporting & Analytics: Monitor key performance metrics, generate reports, and provide insights to improve knowledge sharing and asset utilisation.- Continuous Improvement: Stay up to date with industry trends in ITSM, knowledge management, and asset optimisation to drive service excellence.

About You
- You are an organised and analytical professional who thrives in optimising IT processes and enhancing service efficiency. Your ability to manage critical knowledge and IT assets, along with your stakeholder engagement skills, will be key to success in this role.- Process-Driven & Detail-Oriented: Strong expertise in knowledge management, asset tracking, and IT service improvement.- Data & Reporting Expertise: Ability to analyse asset usage trends and knowledge base performance to drive improvements.- ITSM & ESM Knowledge: Understanding of ITIL frameworks, service delivery processes, and asset lifecycle management.- Stakeholder Engagement: Skilled in collaborating with IT teams, service owners, and cross-functional stakeholders.

Qualifications & Experience- Bachelor’s degree in Business Administration, Information Technology, or a related field.- Certification in ITIL, Knowledge Management (KM Institute), or Asset Management (ISO 55001) is highly desirable.- Experience in knowledge management, asset tracking, or ITSM within an IT service environment.- Experience with ITSM tools (e.g., ServiceNow, Jira Service Management) and knowledge management systems.- Proven ability to support service improvement initiatives and contribute to IT operational maturity.
- Why Join Us?
- Be part of an innovative IT team that is driving digital transformation and enhancing IT service efficiency. This role offers the opportunity to streamline IT operations, improve knowledge accessibility, and optimise asset management in a growing organisation.

What do we offer?- Flexible, supportive work environment that provides the opportunity to do the best most rewarding work of your life- Opportunities for career progression, professional development and training- Treehouse benefits and rewards, including discounts to 400 retail, accommodation and entertainment- Fitness Passport with discounts to over 800 gyms for you and your family- Tax benefits through salary packaging options as a not-for-profit organisation- A safe and healthy workplace culture and a high performing sales team.

About Us
- Anglicare Sydney is a leading and highly regarded community NFP organisation in Australia.
- Our vision is to see Jesus Christ honoured, lives enriched and communities strengthened. To achieve this, we are looking to attract the most capable and mission aligned people to join us.
- For over 160 years Anglicare has been serving people in need
- providing care to older people and services to the vulnerable. We began because of people who saw a need in the community and who were compelled to make a difference. People motivated by Christian love and a passion to serve. If this describes you, we would love to invite y