Business Analyst

14 hours ago

Macquarie Park NSW, Australia FinXL Full time $240,000 - $300,000 per year
Job details
  • Posted09 October 2025
  • SalaryAU$700 - AU$800 per day
  • LocationMacquarie Park
  • Job type Contract
  • Discipline Digital & Product Engineering
  • Reference90M0679982_
Job description

FinXL Professional Services is a leading IT consultancy that partners with clients to bridge the gap between business needs and technology capabilities. Since 2003, we've been delivering high-value ICT services across government, finance, telecommunications, and enterprise sectors.

FinXL is seeking a Business Analyst to join our consulting team and be deployed with a leading Telco client on a key transformation engagement. Candidates must be Australian citizens or hold an active baseline or NV1 clearance.

Responsibilities

  • Map and re-engineer current state contact centre processes.
  • Work closely with development and testing teams to ensure solutions meet business needs.
  • Facilitate workshops and manage stakeholders across business and technology domains.
  • Create clear documentation, including BRDs, FSDs, and user stories.
  • Support User Acceptance Testing (UAT) and defect resolution for new IVR features.
  • Analyse and design end-to-end IVR call flows to optimise customer experience.
  • Elicit, document, and manage technical and functional requirements for contact centre projects.

Key Skills & Experience

  • Proven experience as a Technical Business Analyst or Business Analyst in a contact centre environment.
  • Strong practical knowledge of IVR (Interactive Voice Response) systems and call flow design preferred.
  • Excellent requirements gathering, analysis, and documentation skills.
  • Experience operating within an Agile or hybrid delivery framework.
  • Must hold or be eligible to obtain an Australian Government Security Clearance (NV1).

Next Steps

  • Apply now and address your application to Julia Leung. Please note that due to the volume of responses, only shortlisted consultants will be contacted.

  • Business Analyst

    11 hours ago

    Macquarie Park, Australia VetPartners Full time $90,000 - $120,000 per year

    Business AnalystLocation: Macquarie Park, NSW (Hybrid: 4 days in-office)At VetPartners, we pride ourselves on delivering shared services support that drives success for our veterinary clinics. This role features a hybrid work arrangement, with four days in the office to promote collaboration, build strong connections, and enhance team engagement, and will...

  • Business Intelligence Analyst

    3 days ago

    Macquarie Park, Australia Hartmann Full time $80,000 - $120,000 per year

    About HARTMANNAt HARTMANN, we create solutions that make a real impact in healthcare, improving lives in hospitals, clinics, and homes worldwide. We believe in empowering people through health, and that's what drives us forward.As an employer, we're committed to fostering growth, learning, and development. We offer a dynamic and rewarding environment where...

  • Business Intelligence Analyst

    17 hours ago

    Macquarie Park, Australia Hartmann Full time $80,000 - $120,000 per year

    About HARTMANNAt HARTMANN, we create solutions that make a real impact in healthcare, improving lives in hospitals, clinics, and homes worldwide. We believe in empowering people through health, and that's what drives us forward.As an employer, we're committed to fostering growth, learning, and development. We offer a dynamic and rewarding environment where...

  • Business Analyst

    2 weeks ago

    Macquarie Park, Australia Michael Page Full time $90,000 - $120,000 per year

    Exciting opportunity to join a well known Australian brand for a key project Great Macquarie park location, with on site parking and close public transport About Our ClientJob Description Analyse business processes and recommend improvements Develop functional specifications for system integration Work closely with stakeholders to understand their needs...

  • Commercial Analyst

    20 hours ago

    Macquarie Park, Australia Konica Minolta Business Solutions Australia Full time

    Are looking for your next career challenge? Our Commercial Analyst role could be the position you are looking for. About the role This exciting 12-month opportunity has arisen due to an internal transfer and can be undertaken in ACT/NSW/QLD/SA/VIC/WA. As a Commercial Analyst, reporting to the Solution Delivery Manager, you will help create and deliver...

  • ICT Business Analyst

    1 week ago

    Macquarie Park, Australia Tech Mahindra Full time US$80,000 - US$100,000 per year

    Designation / Job title : ICT Business Analyst Primary or Mandatory skills :-Stakeholder CommunicationRequirements Gathering & AnalysisData Analysis & ReportingProcess Mapping & EnhancementDocumentation & TestingGood to have skills :Business Intelligence, Solution Designing, Data Governance, Cloud TechnologiesDetailed Job description : -· 2+ years of...

  • Business Analyst

    3 days ago

    Macquarie Park, New South Wales, Australia TalentWeb Consulting Full time $90,000 - $120,000 per year

    We're looking for an experienced Senior Business Analyst to support the end-to-end design and implementation of a Human Resources Information System (HRIS) within a leading organisation. This is a 6-month contract with strong potential for extension, based ideally in Sydney, but open to Melbourne or Brisbane locations with flexible hybrid working...

  • PMO Analyst

    20 hours ago

    Macquarie Park, Australia FinXL Full time

    **Job details**: - Posted 20 June 2025 - SalaryNegotiable - LocationMacquarie Park - Job type Contract - DisciplineDigital & Product Engineering - Reference90M0672148_1750400647 **Job description**: **PMO Analyst** **Macquarie Park and Work from home - hybrid** **12 Months contract - Up to 2 year project** **Australian Citizenship is a Must** FinXL by...

  • Test Analyst

    5 days ago

    Macquarie Park, Australia Total Resource Solutions Full time

    **Test Analyst - NSW Government Department** Rate: $730-$780 P/D + Super (Based on experience) Location: Macquarie Park/WFH 12 month contract with extensions **Primary purpose of the role** The primary purpose of the role is to assist in ensuring systems for the branch comply with business requirements and solution design. **Key Accountabilities** -...

  • Business Analyst

    6 days ago

    Drummoyne NSW, Australia City of Canada Bay Full time $80,000 - $120,000 per year

    Permanent, Full Time 38 hours per weekBe Part of an Inclusive and Collaborative Environment$98,190 to $112,919 plus superThe City of Canada Bay is a thriving, colourful community, surrounded by the beautiful bays of Sydney Harbour. The area is also known for its parklands, cycle paths and walkways. City of Canada Bay Council's values underpin how we operate:...