Operations Manager

Exciting newly created role, Sydney Airport Location
- Initial 12-month fixed-term opportunity
- Access to a range of employee benefits, including our world-class staff travel program
- Rotating Shift work

If you’ve ever thought about a career in aviation — now is the perfect time to take off with Jetstar We are undertaking one of the biggest recruitment campaigns in our 19-year-history. Join us during an exciting period as we welcome more state-of-the-art aircraft, launch new international routes and continue our mission to help more people take off through low fares.

The Opportunity

Jetstar’s Airport Services team play a pivotal role in supporting the operational excellence of our passionate, frontline airport team. As part of the investment in our future, we are pleased to now be seeking newly created opportunities in the role of Operations Manager.

In this role, you will establish the operating environment, rhythm and tempo needed to execute high turn performance across all internal and external stakeholders. Leading a team of Turnaround Managers, you will ensure all operations disruptions are considered and mitigated through appropriate deployment and engagement of our team.

Key Responsibilities Include:

- Managing International Airport Operations to drive enhanced operational efficiency and effectiveness; balancing the needs of all stakeholders.
- Planning, developing and implementing projects related to aircraft operations to deliver significant operational and strategic improvement initiatives
- Identifying and implementing decisions regarding operational improvements and risk management
- Managing the flow of all critical information within the Airport to ensure all relevant stakeholders are informed to make the best possible decisions
- Consistency in achieving KPI's relating to safety, on-time performance, customer satisfaction and financial deliverables
- Oversight of Suppliers operations delivery to ensure it is in line with the company's brand values, in addition to acting as a secondary escalation point where required for problem resolution and disrupt management
- Building strong, professional relationships with our Internal and External stakeholders ensuring we delivery a Safe, compliant, on time operation.
- Continuously developing and the ongoing performance management of all relevant team members
- Fostering an enhanced awareness with all team members for OH&S, aviation safety and security policies

This role will negotiate and influence operational stakeholder groups, whilst coaching and developing operational teams to achieve business outcomes and link decision-making to business objectives. Key areas of focus include Supplier management, Turnaround Performance, Compliance, delay handling and customer service failure recovery planning. You will also need to manage the flow of critical and relevant information, ensuring that it is communicated both internally and externally in an effective and timely manner.

Ideally we are seeking:

- Strong experience leading an operational team and delivering outcomes within an Airport operation
- Exposure to front-line team management
- Developed customer, commercial, and financial acumen
- Demonstrated ability to think strategically and plan commercial programs of work
- Experience in implementing and driving operational efficiencies
- Strong consultation skills and able to interact with all levels of an organisation
- Demonstrated experience managing team performance
- Minimum 5 years experience in an Airport Operations / Operations Management environment
- Tertiary qualified with a bachelor’s degree in a relatable discipline (preferred)

What’s in it for you
- Our team members enjoy access to unlimited heavily discounted fares to destinations all over the world - not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.
- Access to a range of salary packaging and leave benefits.
- As a member of the Qantas Group, you will have the opportunity to build a career across multiple functions, locations and airlines.
- Structured programs and resources to support your health and wellbeing and development.
- Talk to us about how we can make this role work flexibly for you such that you can achieve your potential.

About Jetstar

The Jetstar Group is one of the largest low-cost airline groups in the Asia Pacific by revenue and has flown more than 300 million passengers since it launched in 2004. Collectively the Jetstar Group offers more than 5,000 (pre-COVID) flights a week to 58 destinations in 18 countries and territories across the Asia Pacific region. The Group operates a fleet of more than 90 aircraft, including Airbus A320, Airbus A321 and Boeing 787-8.

Jetstar's mission is to offe