Bell Desk Supervisor

20 hours ago

Sydney, Australia Operations Full time

**About Capella Hotels and Resorts**

Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected, to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants offer authentic flavours imaginatively reinvented. From the Auriga spas to each location's dedicated and personal guest services, the Capella spirit is holistic, generous, and bespoke.

**About Capella Sydney**

Nestled in the heart of Sydney, Capella Sydney offers discreet luxury within the golden sandstone walls of a heritage building. An urban oasis where modern elegance meets historical charm, the hotel is home to meticulously curated artworks and interiors that celebrate Australia’s stunning panorama. Located steps from the city’s most iconic landmarks, Capella Sydney is an extraordinary embodiment of crafted hospitality that encapsulates an immersive cultural experience with unparallelled sophistication and style.

**Position Summary**

The Bell Desk Supervisor assists the Front Office Management in the smooth and efficient operation of the Bell Desk division, ensuring maximum guest satisfaction and adhering to the standard required by the hotel. Assists in the on-boarding, training and development of all Bell Attendants and provides oversight of the daily operations of the Bell Desk. Greet and assist guests upon arrival and departure, providing a warm and welcoming atmosphere.

**The Role**
- Coordinate the handling of guest luggage, ensuring proper storage and delivery to guest rooms.
- Supervise and lead a team of bell attendants, ensuring a positive and productive work environment.
- Provide coaching, training, and regular feedback to team members to enhance performance and customer service skills.
- Schedule and organize staff shifts to meet operational requirements.
- Manage the efficient flow of luggage and guest services, coordinating with other hotel departments as needed.
- Oversee the transportation of guests and their luggage to and from the hotel, as well as other requested destinations.
- Maintain accurate records of luggage storage, retrieval, and deliveries.

**Talent Profile**
- Full Drivers license.
- Experiences in similar role at luxury hotels/resort or commercial facilities.
- Basic computer skills with hands on experience in room maintenance.
- Good spoken English.
- Valid working rights in Australia.

**What you will receive with Capella Sydney**
- Become a part of a vibrant and supportive work environment.
- Work in beautifully designed spaces and enjoy amenities in a historic building.
- Enrol in online LinkedIn courses to enhance your personal and professional development.
- Complete uniform provided and cleaned.
- Savour free meals during your shift.
- Take advantage of hotel and group discounts.
- Participate in the Employee Assistance Program (EAP), which offers confidential counselling and support.
- Make the most of the birthday leave.
- Explore opportunities for growth and development both within the group and beyond.

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