Relationship Manager

19 hours ago

Melbourne, Australia Commonwealth Bank Full time

**Who are we?**

Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and small business customers. We offer market-leading products and services, supported by some of the world’s best systems and processes.

As part of the broader Home Buying team, **Third Party Banking**is a dedicated sales and service support channel for the mortgage business placed with CommBank, via mortgage brokers. This team is a focused sales force with intensive calling programs, designed to ensure that CommBank product is front of mind when brokers are dealing with existing and prospective clients.

**Do work that matters**

As **Relationship**Manager you will be passionate about customer service, ensuring a superior overall level of service is delivered to your valued clients. In addition, you will be responsible for driving profitable business by providing strong relationship and sales support management to a client base of brokers and advisers in the promotion of CommBank home loans and banking products for the Group.

Additionally, you will:

- Proactively develop your broker client base
- Implement a regular client-call and visitation program
- Be a lead aggregator
- Support our Plantinum and Elite broker base
- Use your knowledge of CommBank’s banking products to achieve business unit sales and growth targets
- Ensure the provision of consistently accurate technical, loan structuring and policy support to brokers
- Identify training and development needs and drive the continuous improvement of brokers’ knowledge and service standards
- Take ownership of customer needs and identify appropriate service and product solutions
- Ensure that settlements are maximised, and that customer retention risks are identified and proactively resolved
- Deliver presentations to client groups and attend banking and related promotional public relations events, whilst networking and managing successful relationships
- Be a change advocate by understanding regulatory initiatives and incorporating changes in to ongoing broker education
- Deliver exceptional customer service in all dealings, as reflected in a positive lift in various survey results

**We’re interested in hearing from people who have**:

- Excellent industry knowledge of both local and national housing and mortgage broker markets
- Prior experience and knowledge of mortgage/lending products and services
- Demonstrated ability in sales, business development and relationship management, with strong interpersonal, verbal and written communication skills
- Commercial acumen, and an understanding of credit and risk policies
- Current, non-restricted Australian driver’s licence
- Intermediate MS Excel skills and the ability to perform statistical analysis - _preferred _
- Tertiary qualifications in a related business field - _preferred _

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Advertising End Date: 07/11/2025

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