Customer Onboard Assistant

4 days ago

Greater Adelaide SA, Australia Splend Full time

**About Us**

At Splend, we’re on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare, we provide our customers straight forward, no strings attached access to vehicle ownership.

But we aren’tjust about vehicle ownership; We are also fast-tracking the transition to green mobility, and we are leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.

**About the role**

The Customer Onboard Assistant role plays an important part in our set up. This role, based out of our **Adelaide Hub**, will ensure the business has vehicles ready to provide to customers via various processes, and will ensure our fleet of vehicles are cleaned, serviced, and damage assessed before handing over the keys.

**Responsibilities**:

- Ensuring all vehicles are serviced/inspected on time and have the necessary works completed.
- Working with fleet team on warranty matters
- Coordinating vehicles for de-fleet (sale preparation)
- Receiving and preparing new vehicles
- Controlling cars that are onsite at the depot, ensuring depot carpark is neat and tidy
- Shuttle vehicles to and from dealerships and other specified locations
- Follow accident reporting process and walk through each step with our customers.
- Liase with customers to book in services/inspections

**What You’ll Bring**:

- Excellent customer service skills
- Exceptional time management skills.
- The ability to multi-task.
- Show initiative to complete task efficiently.
- Stock control/Panel beating/Logistics or related industry experience (desirable).
- Intermediate level in computer skills including Excel.
- Full unrestricted Australian Motor Vehicle License
- Mechanical aptitude or a reasonable understanding of motor vehicles

**Our Benefits**:

- Equity Package: Share financially in the company's success
- Performance based bonus and commission plans
- Employee Assistance Program
- Dedicated Learning & Development Platform

Splend is a dynamic growth company driven a shared vision for success. Our benefits are thoughtfully designed to attract individuals who thrive in an environment where they can contribute to and celebrate in the process of building a global brand with true impact.
- At Splend, we value diversity and inclusion and consider it as key to our success. We are dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race, gender, age, sexual orientation, religion, and ability, seeking diverse perspectives to drive us forward._
- _
- When you apply, let us know if there are any reasonable adjustments we can make to accommodate you during the interview process._

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