Customer Service Administrator

SUMMARY OF THE ROLE

Responsibilities:
- Process and verify the accuracy of orders from customers in a timely and efficient manner to ensure that Jotun’s on-time delivery performance objective is achieved.- Receive and enter orders for collection or delivery and ensure proper document flow control.- Follow-up with the warehouse for all customer reports of deliveries.- Dispatch invoices and credit notes to customers and follow up to ensure they are received on time in total.- Perform the data entry of inventory transactions.- Verify, enter, and review system prices accurately with the customer’s purchase orders and sales orders. Attach other relevant documents if required.- Process customer returns according to established Jotun’s Guidelines and Procedures.- Ensure information on orders is accurate to facilitate invoice processing.- Resolve invoice inquiries and discrepancies from customers or partners.- Work closely with Finance Department to resolve disputed credit items.- Ensure all exception and promotion customer pricing follows Jotun’s guidelines.- Log customer complaints in the company’s customer complaint database.

WHAT WE ARE LOOKING FOR AND WHAT WE OFFER

Qualifications
- 1-3 years experiences in Administration would be advantages
- Possess excellent interpersonal and communication skills.
- Ability to display Constructive Teamwork and to co-operate well with others; share knowledge, experience and information; support others in the pursuit of team goals
- Demonstrate Initiative & Responsibility: acts on own initiative, makes things happen and accepts responsibility for the results
- Possess Effective Communication: communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively
- Ability to build a useful network of contacts and relationships and utilize it to achieve objectives
- Commitment to adhere to company rules and procedures; execute plans with commitment and determination; achieve high quality results

What We Offer
- We are a fast-growing paint company with proven financial success.
- Career development encompassing on-the-job experiences and Jotun Academy, our in-house development academy.
- Best-in-class paint products that are unparalleled in quality.
- We are a values-driven organization where Loyalty, Care, Respect, and Boldness are core to the culture and success of our organization.

How to Apply

1. Please submit a Cover Letter and a focused CV including qualifications and relevant experience.

3. List of 3 professional referees

POSITION INFORMATION

Company:
Jotun Australia Pty. Ltd.

Contract Type:
Regular

Time Type:
Full time

CLOSING DATE (dd.mm.yyyy):
21.03.2025

WHO WE ARE

Seeing a prominent market in South East Asia (SEAP), Jotun opened its first factory in Thailand in 1968. Rapid economic development in the region led to new companies and factories in countries such as Singapore, Malaysia, Indonesia, Vietnam, Philippines, Myanmar, Cambodia and Australia. Jotun SEAP has been awarded a Korn Ferry Engaged Performance Award for year 2019, in recognition of achieving a best-in-class level of “Enablement”. We are proud to have an incredibly diversified region with more than 2,000 employees that come from different nationality and background, working together in delivering profitable growth. Throughout our history, we have focused in providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Loyalty, Care, Respect and Boldness.

Jotun Australia Pty Ltd was established in 1990, starting business operations in Brooklyn, Victoria with the focus in Performance Coatings comprising of Protective, Marine and Powder Coatings. Over the past years, Jotun successfully extended its sales and distribution office in 6 locations in Melbourne, Sydney, Newcastle, Brisbane, Perth and Adelaide. Our business thrusts are focused in strengthening our nationwide presence in performance coatings while continue the focus in people development. Jotun Australia aims to strengthen the Jotun Group’s position in the region through ambitious market growth plans, focusing on innovation, efficiency and profitability in an exciting period of opportunity.

Visit our

Career Page

to know more about life at Jotun.

Jotun’s company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.