Program Support Officer

About us

The Queensland Fire Department (QFD) provides fire prevention, preparedness and response services to fire in the built and landscape environments, as well as scientific and specialist capabilities to Queensland communities. The QFD provides a multi-hazard emergency response, including road crash rescue, bushfire, hazardous material, technical and vertical rescue severe weather incidents, remote and swiftwater rescue, and provides a number of functions supporting community safety outcomes.

The department encompasses Queensland Fire and Rescue (QFR), Rural Fire Service Queensland (RFSQ), as well as the broader department which work together to pre-empt, prevent, mitigate and manage the consequences of fires and other emergencies on Queensland communities and support our large volunteer membership across the state.

The QFD is an organisation that is committed to reframing the department's relationship with Aboriginal and Torres Strait Islander peoples, communities, and organisations through activities identified in the QFD Reframing the Relationship Plan, contributing to Closing the Gap outcomes and building our cultural capability.

Purpose of the role

Operational Communications provides strategic direction, advice and planning to deliver initiatives for the advancement of frontline communications capability, equipment and infrastructure used by QFD's operational workforce. The team is responsible for the delivery of projects and initiatives to enhance operational communication systems, including radio, cellular and satellite systems and manage ongoing contracts with government wireless network vendors and other service providers. The team also provides direct support with specialist communications equipment and personnel to support field-based operations as required, including deploying at short notice to incidents and disasters to meet operational capability requirements.

Reporting to the Principal Program Officer, you will be a key member of the team, working closely with members of the business unit and stakeholders to provide coordinated administrative and logistics support for a variety of program activities, including, the development and capability of operational radio communications initiatives across the state. You will be responsible for coordinating business processes and ensuring good governance practices to support business operations relating to the maintenance, management and continuous improvement of operational communications across the department.

Key requirements

Highly desirable requirements
- Knowledge and/or experience with the administrative support in a project environment.
- Advanced skills in using Office 365 suite of programs.

Special requirements
- It is expected that the incumbent will undertake operational duties and participate in an out of hours on call roster during emergency operations. This may require work outside of normal hours (e.g. night shift), including weekends, working extended hours and may include deployment to other parts of the state.

Your key accountabilities

Your part in the ongoing success of our department, in supporting key frontline services will see you responsible for a variety of work, including, but not limited to:

- Provide high level administrative and project support, including maintaining document management systems, filing and tracking of program records through SharePoint web management or other system Applications.
- Coordinate administrative activities including human resource management, finance and procurement management to assist in the end-to-end process for project deliverables.
- Contribute to the review and evaluation of administrative and reporting systems and provide recommendations in relation to improvements which increase efficiency and effectiveness.
- Undertake research, analysis and provide advice in the development, review and continuous improvement of documentation and technical solutions, ensuring compliance with departmental policy and procedures.
- Assist in the preparation and coordination of correspondence, briefings, submissions and reports relevant to business objectives, in accordance with departmental requirements and timeframes.
- Liaise and maintain productive working relationships with internal and external stakeholders in relation to various program matter to ensure consideration of issues and delivery of positive outcomes.
- Provide secretariat support to committees, working groups and forums by preparing agendas, recording and circulation of meeting minutes and follow-up on actions, decisions and outcomes.
- Assist with project tasks including monitoring progress, status updates, maintaining logs, planning and communications to resolve issues and deliver practical solutions.

Capabilities

To determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the "key accountabilities" for this role:
Leadershi