Client On-boarding Specialist

2 weeks ago

North Sydney, Australia Equifax Full time

**What you’ll do**

In your new role, as a Client Implementation Analyst you will provide comprehensive support and guidance throughout the client onboarding process for small to medium-sized clients, focusing on specialised products and services offered by Equifax. You will also engage with customers to manage their expectations, handle scope changes, and address requirements-related issues effectively and serve as the primary point of contact throughout the entire service implementation process. Setting up and facilitating regular touch points and status meetings with customers in a timely and professional manner to track the project status is a significant part of this role.

As a CIA you will collaborate with customers to implement and test Equifax solutions, leveraging your knowledge of Equifax products and available resources. You will be the point of contact for customers to support them in troubleshooting and resolving any issue that may arise during implementation. You will also be accountable for coordinating and following up to client needs and requirements, liaising with multiple internal teams in order to keep the client updated. CIA will take ownership of issues during implementation and gaps between client requirements and the Equifax Solutions and work with internal teams to resolve them.

**What experience do you need?**
- Minimum of 2 years of experience of project coordination/business analysis experience ideally in a financial services background
- Experience in developing and delivering deep product, implementation and technical expertise to help customers implement financial services.
- Good knowledge of using common project management and flowchart software (MS Project, MS Visio, Gantt Charts, etc.)
- Excellent multitasking and prioritisation skills.
- Comfortable working with moderate supervision.
- Demonstrate experience managing multiple projects concurrently.
- Ability to Monitor project progress and handle any issues that arise, escalating when necessary.
- Strong written and verbal communication abilities characterised by clarity and articulation.
- Ability to work effectively with individuals at all levels and diverse backgrounds.

**What could set you apart?**
- Basic knowledge of API testing using industry-leading tools (e.g. Postman, SoapUI etc) to perform basic testing, identifying defects, and collaborating with development teams to ensure smooth project delivery.
- Demonstrated ability to be continuously curious, willing to challenge the status quo
- Experience working as Business Analyst or Project Coordinator

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