Receptionist - Secondary College

Location: Melbourne | Southern Metropolitan

Job type: Full time / From 28/01/2025 - 19/12/2025

Organisation: Schools (Government)

**Salary**: Salary not specified

Occupation: Education and Training

Reference: 1455505

**Selection Criteria**:
**1.** **Demonstrated customer service skills and experience, with a strong personal customer service ethic.**

2. Demonstrated ability to take initiative and problem solve to deliver an effective and timely service, with a professional attitude toward work, customers and colleagues.

3. **Ability to organise self, multi-task in a busy work environment with competing priorities and demands, and cope under pressure at busy times**.**

4. Demonstrated commitment to professional learning and growth for both self and others.

5. Demonstrated sound knowledge of preparing publications/articles to be included in the newsletter, website, and social media posts in line with strong marketing skills.

**Role**:
They will be the face of the College greeting and assisting visitors to the College including inductions.

The individual in this role will be responsible for the marketing of the College under the guidance of a marketing plan, directed by the Principal.

They will play an integral part of ensuring that whole school events are run professionally, by providing administration support as directed.

Coordinate bookings for hirers under the direction of the Accountant or Business Manager.

They will be required to attend and be an active participant in office meetings. Also, actively endeavour to share important information using the Office One Note Hub.

**Responsibilities**:
The main responsibilities are;
- Provide internal staff with professional administrative support including taking accurate and properly detailed messages, word processing duties, attending to routine correspondence when required.
- As the first point of contact, and our main marketing person endeavour to answer telephone enquiries in an efficient, friendly and professional manner.
- Assist with creating posters and advertising materials for the canteen
- Maintain familiarity with school priorities, so an enquiry can be directed to the most appropriate member of staff promptly.
- Order the necessary office supplies for the Administration team and paper supplies for the college.
- Ensure the front office and reception is always clean, tidy and reflective of the culture that we want to maintain
- eg ensure the artwork displayed is regularly changed
- When organising meetings, ensure that you set up and clean up the conference/meeting room and main staff room
- Book the rooms
- set up for meetings
- water, tea and coffee, minutes, agendas etc
- After meeting
- place everything in the dishwasher and empty it
- Ensure the conference room and meeting rooms are set up, clean ready for meetings
- Assist with the catering needs for the PCO team
- Order cleaning supplies for Spotless. The cleaners will inform of what products to order.
- Order planners and diaries for all staff
- Coordinate the school council meetings with minutes, agendas and follow up and liaising with the Principal

**Marketing**
- Follow marketing plan prepared by outside agencies.
- Prepare and publish College¿s newsletter each week for 9am each Friday.
- Ensure timely preparation of social media posts.
- Ensure timely preparation of articles for the College¿s front digital noticeboard.
- Ensure the College¿s website is kept up to date.
- Take photographs of important school events or organise for others to supply photographs.
- Attend meetings with Principal and Business Manager to ensure that we are on track with the marketing plan
- Coordinate Whole School Events
- ANZAC day
- Remembrance Day
- Assist the transition team with Open Night
- Awards (presentation) Night
- Other events as directed

**Hirers**
- Liaise with community organisations to promote the hiring of the school facilities
- Coordinate bookings for hirers under the direction of the Accountant or Business Manager
- Ensure all documentation is received from hirers
- Liaise with Accounts Receivable to ensure timely invoicing

**Other**
- Attend professional development and training required by the school, and actively seek opportunities to increase knowledge, experience, and skills.
- Attend fortnightly office meetings.
- Other duties as assigned by the Business Manager or the Principal.
- It is the responsibility of each individual to be up to date with events happening throughout the College, to assist with this your outlook Calendar should be set up to include the College Calendar.

**Who May Apply**:
**College Focus - **Demonstrates a desire to address College needs and does so in a professional manner.

**Planning and Organisational Skills - **Establishes a clear course of action to achieve long or short-term goals in an organised manner.

**Technical Knowledge / Skills - **Possesses the level of technical skills to preserve and / or enhance the quality of services pr