Collections and Customer Service Specialist

5 days ago

Melbourne, Australia Moula Full time

**About us
Founded in 2013, Moula is an Australian fintech dedicated to backing good business through providing working capital in a simple, fast and friendly way.

As we continue to scale, we are creating exciting roles and opportunities. Come and join our super talented team and experience the reason we were recognised as a LinkedIn Top Start-up in 2019.

**About the position
The Collections & Customer Experience team members contribute to the success of our business by working with our customers to meet their payment obligations. Our agents are also responsible for providing general support and responding to any questions and help our customers may need.

**Key responsibilities
- Deliver exceptional customer conversations
- Perform all collections and servicing tasks to the highest standards
- Ensure that any customer disputes are handled professionally
- Provide financial analysis and support to respond to borrower payment and billing queries
- Provide responses to credit agencies in relation to disputed default lodgements Adhere to all regulatory and legislative requirements

**About you
- Excellent conversation skills and the ability to build rapport and trust
- Attention to detail and critical thinking
- Demonstrated negotiation and conflict management conversation skills
- Mental dexterity with an ability to work across multiple systems
- Ability to multitask, handle pressure and meet deadlines
- Proven experience in a structured debt recovery an advantage Self-motivated, with an appetite to learn and grow

**Reports to
- Head of Collections

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