Customer Service Specialist

2 weeks ago

Melbourne, Australia Benchmark Digital Partners Full time

Full Time
Melbourne, Australia

**Innovate with Benchmark Digital as a Customer Service Specialist**

Are you ready to innovate in the future? At Benchmark Digital Partners, we innovate the future every day by providing our customers with Environmental, Social & Governance (ESG) best-practice digital transformation software solutions From our incredible team members & leadership and the collaborative spirit of our subscribers and partners to the continuous innovation in leveraging new technologies like artificial intelligence, machine learning, and IoT, a career at Benchmark Digital Partners means using your skills to develop fresh ideas and initiatives. Our global employees work together seamlessly, combining our collective creativity and passion to meet and exceed our customers' expectations.
We work with incredible brands like General Electric and Whirlpool among many others that trust our solutions & services.

**Benchmark Digital Benefits**

We offer all our full-time employees a competitive package of compensation and benefits, including vacation and paid-time-off; Company-sponsored group healthcare, and life insurance plans. We also pride ourselves on our friendly, accepting work atmosphere. Plus, our team events and office-wide initiatives keep us feeling invigorated and ready to tackle any challenge.

**About Benchmark Digital Partners LLC**

**Benchmark Digital Subscribers**

Worldwide: Colgate, General Electric, Grainger, Ineos, Ingersoll Rand, L3Harris, NBCUniversal, Reynolds, Wayfair, Whirlpool

**Responsibilities**:

- Gathering & understanding requirements from the customers
- Drafting Business Requirement Documentation (BRD) for project specifications related to business analysis
- Communicate business requirement specifications to the development team and work with them to scope the feasibility of required change; communicate the same to customers.

**Qualification & Experience**:

- B. E / B.Tech degree in information systems/computer science, engineering/science fields, communications, and computer-related training
- 2- 4 years of relevant experience, highly desirable
- Excellent written and verbal communication skills
- Good at time management skills
- Proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Word

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