Partner Account Administrator

Flexible, inclusive work environment; fabulous team
- Transform your career with Southern Cross University
- Opportunity to live and work locally - Lismore

**About** us**:
Southern Cross University is a dynamic, ambitious institution focused on its purpose of changing lives through revolutionary learning and research with real impact. Our game changing Southern Cross Model brings a deeper learning experience, improving individual student outcomes, quality of life and a better way to learn. Our world-ranked research is driving positive impact for our communities, environment and economy.

Working at Southern Cross University combines a rare combination of being surrounded by ambitious students, dedicated colleagues and an environment of stunning natural beauty. We are leaders in our communities in the Northern Rivers region of New South Wales, Coffs Harbour and the Gold Coast and pride ourselves on helping shape a better tomorrow.

**About the opportunity**:
Due to an internal promotion, Southern Cross University’s Future Students and Outreach portfolio is looking for an experienced and enthusiastic Partner Account Administrator to join our dynamic Southern Cross Global team.

In this role, you’ll play a key part in managing financial matters with education agents, partner universities, and vendors, ensuring smooth operations while contributing to the University’s global reputation as a top study destination. You'll be integral to our mission of growing international student numbers and expanding strategic partnerships.

**Why Join Us?**
- Be at the heart of internationalisation, supporting sustainable growth in student numbers and University partnerships.
- Work in a sales-focused environment that offers both operational rigour and exceptional service.
- Collaborate with a passionate, multi-disciplinary team committed to global education.

**What you will do**:

- Serve as the main point of contact for agents, partners, and vendors, handling financial transactions like commissions, invoices, and payments.
- Manage financial operations, including purchase orders, invoice processing, and account reconciliation.
- Oversee university systems for agent financial management, ensuring smooth processes and accurate data.
- Prepare and communicate commission reports, ensuring timely and accurate payments to agents.
- Support contract management and financial processing for contractors and recruiters.
- Provide insights and data for annual reviews, focusing on cost of acquisition and bonus eligibility.

**About you**:
We’re looking for someone with a keen eye for detail and a passion for relationship building.

Ideally, you’ll have:

- A qualification in finance, business, or a related field and at least 3 years of experience working with diverse cultures.
- Experience in customer service, sales, or account management roles.
- Strong computing skills and familiarity with CRM, agent, and student management systems.
- The ability to work with data to produce reports and insights.
- Excellent interpersonal and communication skills to engage with people from varied cultural backgrounds.
- A demonstrated commitment to cultural diversity and knowledge of equity and WHS principles.

Bonus points for experience in university operations, international education, or proficiency in a second language

**Salary and benefits**

Our staff benefit from flexible work arrangements, including hybrid work models, generous parental and carer’s leave provisions, wellbeing initiatives, employee assistance programs and professional learning opportunities. This position is:

- Full-time, continuing
- Located at either Lismore, NSW 2480 or Gold Coast, QLD 4225
- HEW Level 5. The base salary ranges from $80,737 - $89,717 per annum, plus 17% employer’s contribution to superannuation. The total remuneration package is up to $104,968.89.

Find out more about working at SCU by visiting Why Work at SCU.

**Application requirements**:
Job applicants must be an Australian or New Zealand citizen, Australian permanent resident or currently hold a visa with ongoing work rights in Australia. Employer visa sponsorship is not available for this position.

**Further information**:
Additional information is available in the position description or by contacting:
Name: Lana Morgan

**Closing Date: 11.30pm AEST, 30 October 2024**

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- Southern Cross University is committed to ensuring that the University reflects the rich diversity across the region in which the University’s campuses are located. _

**Together, we are Transforming Tomorrow.**: