Program Support Officer

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- Type: Contract
- Job #14901

**About the role**:

- Collate data and documents to inform reporting activities and contribute to report drafting
- Conduct research and analysis activities to support Program deliverables as required
- Support logístical and document preparation for events, meetings and audits as required
- Contribute to the development of project plans and related documents and prepare reports, templates and documentation in support of Gateway Reviews and other auditing activities
- Research and analyse options to enable the development of business cases and project deliverables to guide optimal decision making
- Take responsibility for scheduling leadership, program and other regular meetings and record decisions made during those meetings (e.g. assigned tasks and next steps)
- Develop and maintain key internal and external relationships, including liaising with stakeholders on policy, project or operational issues and responding to stakeholder needs and expectations
- Make and communicate decisions using good judgement, expertise and knowledge, governed by legislation, regulations, best practice principles or relevant operating instructions and procedures
- Perform additional duties or assume responsibility of functions as directed from time to time

**Highly desirable criteria**:

- Demonstrated experience in the provision of administrative support to large teams and/or programs
- Outstanding interpersonal communication skills, with the ability to communicate effectively and sensitively at all levels
- Proven ability to act with discretion and integrity in managing sensitive and confidential information
- Well-developed organisational skills with an ability proactively approach responsibilities
- Knowledge and experience in successfully setting priorities and delivering quality results within allocated and self-imposed deadlines
- Proven ability to communicate effectively whilst responding to stakeholder needs and expectations across a geographically dispersed network
- Demonstrated competence in performing secretariat responsibilities, such as correspondence, agenda and minute taking, preparation of documents and committee papers and document control
- Excellent attention to detail with an ability to undertake proof reading and document quality review
- Demonstrated personal integrity whilst achieving results within legislative and policy parameters
- Strong individual contributor and team player that is enthusiastic, professional and focused on delivering value.
- Highly skilled and focused on excellent customer service and business engagement, with the ability to engage and collaborate internally with other key IT areas, project teams, business areas, and external service providers.
- Working with agility, adaptability, and strong experience working within a complex ICT and government environments
- Highly effective in managing multiple, concurrent activities, while understanding and managing priorities, dependencies, and risk.
- Ability to independently develop and determine approaches to solutions in a practical and creative manner.
- Strong conceptual, analytical, and interpretive skills with high level of attention to details.
- Demonstrated ability to build and maintain effective working relationships across all levels and influence key stakeholders.

**Desirable criteria**:

- Understanding of, and ability to contribute to the preparation of Risk and Project Management plans
- Familiarity with project governance structures and reporting
- Knowledge and understanding of, and previous experience operating with in a Portfolio/Program environment

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