Service Coordinator

6 days ago

Melbourne City Centre, Australia HAYS Full time

Leading National HVAC Provider is seeking experienced scheduler to join their team
An industry leader in HVAC and compressed air solutions is looking for a HVAC service coordinator to work in their team located in Port Melbourne, this is a newly created role to help with their rapid growth nationally.

There is a great opportunity for a career growth as the company is extending nationally.

**Your new company**
***

**Your new role**
- Receive and manage calls via the company’s 1300 number.
- Prepare & completed pre-qualification contractor management forms
- Manage and maintain customer portals
- Raise, Schedule & Maintain service work orders in CRM for successful service bookings
- Liaise with the customer ensuring timely completion of work
- Re-organise service jobs, liaising with affected parties, as may be required due to parts unavailability, or changed customer requirements
- Provide service quotations to customer requests using the Service Calculator or transaction information
- Process sub-contractor purchase orders
- Process invoice credit request
- National Branch coordination Support
- Provide onboarding and process training when requested
- Administrative support to the Customer Care team

**What you'll need to succeed***
- Strong attention to detail
- Excellent verbal communication skills
- SAP / CRM experience
- Strong experience in service coordination
- Excellent interpersonal skills and the ability to work with all levels of the organization
- Ability to work autonomously and as part of a team
- Well organised and able to work to deadlines

**What you'll get in return**

The chance to work with an innovative and growing company located in the inner city suburbs Corporate hours only. Work with an established national team in a great team environment with full support and great rates.

**What you need to do now**

***

If this role does not sounds like you but you are looking for a new position it will be a pleasure for me to have a look at your resume and do my best to find you a place for your future.

**LHS 297508** #2693486

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