Manager, Advice Operations

2 days ago


Melbourne, Australia AustralianSuper Full time

At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members.

**Your New Role**

Reporting to the Senior Manager, Advice Services, this role plays a pivotal part within the Advice Enablement team, which includes both Advice Assurance and Advice Services. This position is crucial in delivering the fund's Guidance and Advice offerings to members and financial advisers and working closely with the Business Development team to enhance the adviser value proposition and drive growth through advisers. The team is responsible for providing operational support to both internal and external financial advisers, while ensuring the fund meets all regulatory requirements for delivering financial advice to its members.

As the Manager, you will contribute to the strategic goal of expanding, enhancing and supporting the Guidance and Advice channel, enabling more members to access advice to achieve their best financial position in retirement.

The role involves leading the Advice Operations and Advice Implementation functions, managing both the team and the delivery of operational support and services to AustralianSuper's financial advisers and licensee network. You will also be leading and contributing to both BAU and fund initiatives, driving improvements that align with strategic priorities, including supporting the Senior Manager, Advice Services, in enhancing systems, tools, and collateral, as well as assisting with change management and implementation efforts.

Other duties and responsibilities include but are not limited to
- Lead the Advice Operations Specialist and Advice Implementation Consultant teams, fostering a high-performing, collaborative culture.
- Provide guidance, coaching, and support to enhance their capabilities and career progression.
- Monitor and manage operational risks within expected timeframes, ensuring compliance with internal policies, regulatory guidelines, and best practices.
- Identify and lead continuous improvement initiatives to enhance efficiency, scalability, and effectiveness across processes and systems.
- Act as a point of contact for complex issues, providing resolution and maintaining positive partnerships.
- Own the reporting framework for the financial adviser network, including regular data analysis and insights, whilst producing comprehensive reports and dashboards to track performance, identify trends, and inform decision-making.

What You’ll Need
- 3+ years’ business operations experience, preferably within financial services and financial advice.
- A track record of driving operational excellence within and beyond your team.
- RG146 certification or the willingness to obtain within the required timeframe.
- Proven people leadership experience.
- Strong knowledge of superannuation, financial advice, and regulatory environments.
- Exposure to project management and/or project delivery.
- Excellent stakeholder management, communication and interpersonal skills to develop and maintain relationships across all levels, influence decision-making, and drive outcomes.
- Strong problem-solving and critical-thinking abilities.
- Demonstrated ability to drive process improvements and lead change initiatives.
- Experience with CRM systems and workflow management tools.
- Knowledge of operational risk management and compliance frameworks.

**Life at AustralianSuper**

AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we’re happy to discuss what this looks like for you.

We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.

**What’s Next**

Australian or New Zealand citizenship or Australian permanent residency status is required.

**Progress powered by purpose.**
- Agencies please note: this vacancy is being managed directly by AustralianSuper’s Talent Acquisition team. We will contact our preferred agency partners should we require additional support. Thank you._



  • Melbourne, Australia Industry Fund Services Full time

    New Role - Working closely with the Executive Manager Advice Solutions - Play a pivotal role in the practices and growth of our business - Collaborative and Hybrid Work Environment **Who We Are** Industry Fund Services (IFS) has been partnering with industry super funds since 1994 to help their members achieve a secure retirement. Our primary services...


  • Melbourne, Australia Industry Fund Services Full time

    New Role - Working closely with the Executive Manager Advice Solutions - Play a pivotal role in the practices and growth of our business - Collaborative and Hybrid Work Environment **Who We Are** Industry Fund Services (IFS) has been partnering with industry super funds since 1994 to help their members achieve a secure retirement. Our primary services...


  • Melbourne, Victoria, Australia Industry Fund Services Full time

    New Role - Working closely with the Executive Manager Advice Solutions- Play a pivotal role in the practices and growth of our business- Collaborative and Hybrid Work Environment**Who We Are**Industry Fund Services (IFS) has been partnering with industry super funds since 1994 to help their members achieve a secure retirement. Our primary services include:-...


  • Melbourne, Victoria, Australia beBeeoperations Full time

    Senior Advice Operations ManagerWe are seeking a seasoned professional to lead our advice operations team, driving process improvements and customer satisfaction.Manage and drive high-performing teams to own, manage, embed and continually improve the end-to-end advice journey for clients and staff.Work closely with systems experts to apply technology...


  • Melbourne, Victoria, Australia beBeeLeadership Full time $130,000 - $170,000

    Job DescriptionWe are seeking an experienced leader to oversee our financial advice operations. The ideal candidate will have a strong track record of delivering business growth and diversification strategies.The successful candidate will be responsible for developing and implementing plans to enhance trustee engagement with financial advice capability and...


  • Melbourne, Australia Hostplus Full time

    Apply - ** Job no**: J67AM - ** Category**: Advice, Advice **Acknowledgement of Country**: Hostplus acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past, present and emerging. **About...


  • Melbourne, Victoria, Australia Hostplus Full time

    Apply- ** Job no**: J67AM- ** Category**: Advice, Advice**Acknowledgement of Country**:Hostplus acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past, present and emerging.**About us**:At...


  • Melbourne, Australia Hostplus Full time

    **Job no**: A2803 **Category**: Advice **How will you make an impact?** Are you passionate about making a positive impact to our members dignified retirement? The Advice Support Manager (ASM) will lead, manage, coach, mentor, and motivate the Advice Support Officers (ASOs) in the execution of their roles and duties. This involves providing high-quality...


  • Melbourne, Victoria, Australia Hostplus Superannuation Full time $90,000 - $120,000 per year

    How will you make an impact? Are you passionate about making a positive impact to our members dignified retirement? The Advice Support Manager (ASM) will lead, manage, coach, mentor, and motivate the Advice Support Officers (ASOs) in the execution of their roles and duties. This involves providing high-quality administrative support to the Hostplus...


  • Melbourne, Victoria, Australia Hostplus Full time

    **Job no**: A2803**Category**: Advice**How will you make an impact?**Are you passionate about making a positive impact to our members dignified retirement?The Advice Support Manager (ASM) will lead, manage, coach, mentor, and motivate the Advice Support Officers (ASOs) in the execution of their roles and duties. This involves providing high-quality...