Advice Solutions Operations Manager

2 weeks ago

Melbourne, Australia Industry Fund Services Full time

New Role - Working closely with the Executive Manager Advice Solutions
- Play a pivotal role in the practices and growth of our business
- Collaborative and Hybrid Work Environment

**Who We Are**
Industry Fund Services (IFS) has been partnering with industry super funds since 1994 to help their members achieve a secure retirement. Our primary services include:

- Financial Advice solutions; comprising licensee services, service model design and related consultancy services; and
- The recovery of unpaid super to protect your members entitlements

**The Role**
We currently have a vacancy for an experienced financial services Operations Manager to join the IFS
**Advice Solutions **team. The focus of the
**Advice Solutions Operations Manager** role includes:

- The ongoing development of the Advice Operating Model and how we continue to add value to our clients whilst ensuring internal efficiencies; and
- Leading the financial advice technology and data strategy to set the direction and development of our client-facing technology.

We operate under our own AFSL and operate as a business to business to offer sophisticated and customised services to our clients within Industry Super. With a strong operational focus, the role requires knowledge and understanding of multiple operational disciplines and practices, as well as understanding of the day-to-day operations and challenges of a licensee and financial advice practice like ours.

A key leadership position, this role will be responsible for a team of diversly skilled specialists in technology as well as Finance Advice. Overall, the role’s responsibilities include:

- Evolve the operating rhythm of the Advice Solutions Team,
- Process mapping of current processes to identify operational inefficiencies and plan for improvements,
- Review and advance the current project management skills and practices of the team,
- Build a technology roadmap that clearly articulates:

- the technology and data strategy,
- development and maintenance of a product portfolio including enhancement release cycles and
- service desk operations.
- Develop a stakeholder management framework that manages and leverages opportunities with 3rd party providers,
- Contribute to risk management practices as a member of the Advice Governance & Risk Committee,
- Build and maintain a risk dashboard for the committee to monitor and control key business activities,
- Maintain a culture of excellence and continuous improvement,
- Lead and develop the Advice Technology team.

**What We Offer**
- Superannuation at 1.5% above SG,
- Generous employee benefits including above award leave entitlements,
- Employee Assistance Program,
- CBD office next to Parliament Station,
- A Fantastic, supportive work environment that nurtures talent,
- A great cause to work towards that you can feel good about, and
- Free coffee, snacks and drinks for all staff

**Are you ready?**

**_IFS is an equal opportunity employer supporting diversity and inclusion in the workplace._

  • Manager, Advice Operations

    2 weeks ago

    Melbourne, Australia AustralianSuper Full time

    At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members. **Your...

  • Advice Operations Consultant

    3 days ago

    Melbourne, Australia AMP Limited Full time

    If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even...

  • Risk Manager

    6 days ago

    Melbourne, Australia Insignia Financial Full time

    Risk Manager - Advice - Play a key role in the risk transformation of Insignia Financial - Bring your strong knowledge of risk and compliance principles and frameworks - Permanent, full-time opportunity **The Role** Reporting to the Head of Risk, you will be supporting business units in embedding and operating the frameworks, with a particular focus on the...

  • Coordinator, Student Advice

    2 weeks ago

    Melbourne, Australia RMIT University Full time

    Overview: - Full-time, Fixed Term position until October 2026 (parental leave cover)- Salary Level HEW 7 + 17% Superannuation- Based at the Melbourne CBD campus (with attendance at Bundoora campus to support a co-located team), and hybrid ways of working About the role As Coordinator, Student Advice, you will be responsible for managing a student services...

  • Advice Associate

    3 days ago

    Melbourne, Victoria, Australia AIA Australia Full time $80,000 - $120,000 per year

    BE THE DIFFERENCEAt AIA we don't simply believe in being 'the best'. We believe in better – because there's no limit to how far 'better' can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a...

  • Advice Associate

    5 days ago

    Melbourne, Victoria, Australia AIA Australia Limited Full time $60,000 - $80,000 per year

    BE THE DIFFERENCEAt AIA we don't simply believe in being 'the best'. We believe in better – because there's no limit to how far 'better' can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a...

  • Senior Solution Architect

    3 weeks ago

    Melbourne, Victoria, Australia CYOS Solutions Full time

    OverviewApplication closing date: Monday, 15 September 2025 • 11:59pm, Canberra time (in Canberra)Estimated start date: Wednesday, 01 October 2025Location of work: VICWorking arrangements: The contractor will work from the specified office location for a minimum of 6 weeks before WFH will be considered. Any WFH will require the contractor to work in the...

  • Senior Solution Architect

    3 weeks ago

    Melbourne, Victoria, Australia CYOS Solutions Full time

    Overview Application closing date: Monday, 15 September 2025 • 11:59pm, Canberra time (in Canberra) Estimated start date: Wednesday, 01 October 2025 Location of work: VIC Working arrangements: The contractor will work from the specified office location for a minimum of 6 weeks before WFH will be considered. Any WFH will require the contractor...

  • Senior Solution Architect

    3 weeks ago

    Melbourne, Victoria, Australia CYOS Solutions Full time

    OverviewApplication closing date: Monday, 15 September 2025 • 11:59pm, Canberra time (in Canberra)Estimated start date: Wednesday, 01 October 2025Location of work: VICWorking arrangements: The contractor will work from the specified office location for a minimum of 6 weeks before WFH will be considered. Any WFH will require the contractor to work in the...

  • Coordinator, Student Advice

    4 weeks ago

    Melbourne, Victoria, Australia RMIT University Full time

    Overview:Full-time, Fixed Term position until October 2026 (parental leave cover)Salary Level HEW 7 + 17% SuperannuationBased at the Melbourne CBD campus (with attendance at Bundoora campus to support a co-located team), and hybrid ways of workingAbout the roleAs Coordinator, Student Advice, you will be responsible for managing a student services team and...