Implementation Consultant

**Work for a Culture that values its Employees.**

As part of our growth, we are now seeking extraordinary **Implementation Consultant** to join our Professional Services Team. Reporting to the **Director of Professional Services**, you will work closely with our Data Transition Specialists, Project Managers and the Implementations Team to ensure a smooth and successful implementation and delivery of LEAP, including training clients. Our Implementations team help our new and existing clients transition from their current practice management software to LEAP.

**WHO ARE WE?**

LEAP is the global leader in the development of integrated productivity solutions for law firms with offices in Australia, New Zealand, United States, Canada, United Kingdom, and the Republic of Ireland. We employ more than 800 people globally with more than 61,000 practitioners using our solution globally, enjoy all the benefits of a state-of-the-art legal practice management. As the world continues to adapt and grow, our cloud based legal solution is proving its value by helping law firms to work remotely anywhere to ensure their business continuity and efficiency.

Our Team take pride in our Company Culture and share a genuine interest in how our solutions can positively impact our clients. We acknowledge their efforts with professional development, rewards, and recognition, and provide an array of excellent employee benefits _(Check out our perks & benefits below)_

**Requirements**:
**WHAT YOU’LL DO**
- Build trusted relationships with new and existing clients
- Proactively liaise with various stakeholders to ensure the on-time implementation of LEAP
- Understand the client’s accounting process requirements and assist the project team in translating requirements into functional specifications for implementation and delivery
- Perform remote and onsite installations of LEAP software including installation, configuration, training, data transition review and general support
- Create and maintain documentation and training delivery processes
- Identify training and development needs of clients
- Develop implementation and training delivery plans
- Prepare and deliver standard and custom training events via web conference tools, web meeting or standard classroom methods in a one-on-one or group setting, amending and revising programmes as necessary to adapt to changes occurring in the work environment

**WHAT YOU NEED TO BE REALLY GOOD AT**
- Communication - clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
- Gaining commitment - Using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behavior to accommodate tasks, situations, and individuals involved
- Managing conflict - Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people
- Managing work (includes time management) - effectively managing one’s time and resources to ensure that work is completed efficiently
- Building customer loyalty - Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.

**JOB STYLE (THIS ROLE WILL SUIT PEOPLE WHO ENJOY THE FOLLOWING ACTIVITIES / RESPONSIBILITIES)**
- Relationship building - developing and maintaining ongoing working relationships with others requiring interaction and mutual support
- Task variety - working on several different tasks or projects, doing different activities day to day, working on a variety of projects with diverse demands
- High responsibility / accountability - receiving primary responsibility/accountability for completing tasks that might place heavy demands on one’s time and involvement
- Achievement - meeting increasing work challenges and goals or achieving difficult objectives
- Travel - regularly traveling away from the office to conduct business

**WHAT YOU KNOW AND HAVE DONE BEFORE JOINING US**
- 2+ years’ experience in a law firm or legal accounting role
- Proven ability to problem-solve
- Competent with Salesforce, Microsoft Office and web presentation tools
- Experience using LEAP (v10 or cloud) (desired, but not essential)

**Benefits**
- Friendly, supportive and driven culture
- Monthly celebrations for birthdays, work anniversaries, new joiners and passing of probation
- One additional paid “Be Me” leave day per year to celebrate being you

**SOUND LIKE A JOB YOU WERE BORN TO DO? WE WANT TO HEAR FROM YOU AND CAN'T WAIT TO RECEIVE YOUR APPLICATION**

At LEAP, we promote equal opportunity. Creating a culture of diversity and inclusion not only promotes innovation but we believe is the right way to do business. Our LEAP people bring different cultures, genders and perspectives to their days and we wouldn't have it any