Ground Services Manager

**GROUND SERVICES MANAGER AT MACKAY AIRPORT**
**KEY BENEFITS TO YOU**
- ** Competitive** salary.**:

- ** Accelerated upskilling and career progression developing exceptional transferable skills.**:

- ** Rotational rostering to provide flexibility & work/life balance.**:

- ** Reward & Recognition Scheme & Employee Assistance Program.**:

- ** Employee Assistance Program providing support to our people.**

**ABOUT THE COMPANY**

Oceania Aviation is an Australian owned Ground Handling Services Company. We provide professional and efficient ground handling services to leading airlines and supply & maintain innovative ground handling equipment. Our large team throughout Australia and the Pacific are vital to these operations.

Oceania Aviation first commenced ground handling operations in June 1996 and now have over 600+ staff in 23 locations across Australia and the Pacific.

Our Company combines the latest technology and equipment, expert employees and a confident hands-on management style to deliver practical and high-quality services.

**PURPOSE**
The Ground Services Manager is a key leadership role at Brisbane Airport. You will be the most senior manager in charge of our operations and be responsible for the effective management of Ramp and Customer Services for multiple Airline Customers.

You will be a people manager with at least five years of experience leading a dynamic customer-focused team and drive our team to exceed our customers’ expectations. You will lead the team to ensure the delivery of exceptional service standards for Oceania Aviation within defined financial, operational, people, safety and compliance objectives.

**OPERATIONAL RESPONSIBILITIES**
- Drive, enforce and manage Safety and Compliance across Ramp and Customer Services and in-line with Airline and Company Standard Operating Procedures.
- Manage disruptions with a proactive approach to providing effective, innovative, and above all else Safe and Compliant solutions to challenges whilst exceeding Airline Customer expectations.
- Foster cohesive relationships with the Airport Authority and the Airline Customer's key stakeholders providing timely, transparent, and open communications on daily operational performance of Ramp and Customer Service.
- Manage the recruitment process overcoming challenges and identifying future opportunities.
- Drive a Just Culture and encourage reporting to prevent threats to Safety and Compliance and to mitigate workplace incidents and accidents.
- Manage staff performance and provide ongoing and objective feedback, guidance and support identifying training needs and upskilling opportunities to suit the needs of the Airline Customers and the Company.
- Proactively communicate Safety and Compliance information and procedural updates with staff through regular Toolbox meetings.
- Management, planning and scheduling of daily resources and task allocation and ensuring overtime is adequately managed and kept to a minimum.
- Manage regular Airline and Company audits and present feedback and results to key stakeholders.
- Prepare safety and incident/accident investigations by collating and obtaining objective evidence and generate reports to key stakeholders.
- Drive an equal employment opportunity workplace culture that supports diversity and equity and is void of all discrimination.
- Manage ADHOC charters and requests as required.

**SELECTION CRITERIA**
- A minimum of 3 years' experience in Ground Handling Services at an Australian Airport.
- A minimum of 5 years’ experience in people management with the ability to confidently and effectively performance manage.
- A thorough understanding of Airport Regulations and Compliance.
- A thorough understanding of Airline Customer expectations in terms of Safety and Compliance.
- Able to meet deadlines including end-of-month, managing tasks and upholding standards.
- Meticulous attention to detail.
- A good understanding of Australian Employee Relations legislation.
- Exceptional leadership qualities with the ability to direct and empower individuals.
- Resilient with the ability to overcome operational and workforce challenges.
- Confident in participating in the recruitment process and building teams.
- A high aptitude to learning new skills.
- Physically able to maintain a high work-load in a fast-paced environment.
- Technically minded able to use a variety of IT and software programs.
- Ability to evaluate problems, examine information and document facts.
- Ability to remain calm, diplomatic, and focused during stressful situations.
- Capable of generating innovative ideas, exploring possibilities and developing strategies.
- Confident when articulating information, making decisions, and influencing people.
- Immaculate grooming and deportment.
- Trustworthy with sensitive information related to Airline Customers and employees displaying a strong sense of confidentiality and ethical behaviour.
- Ability to take ownership of problems and resolve in a tim