Customer Experience Attendant

**Our Story**

Scentre Group is the owner and operator of 42 Westfield living centres in Australia and New Zealand; partnering with the world’s leading retail and luxury brands to create a unique shopping and leisure experience for our customers. A career with us fosters the chance to be a part of a company that is transforming the digital and physical retail space.

Every day, our people play a vital role in our purpose to ‘create extraordinary places, connecting and enriching communities.’

Westfield Knox is currently in phase 1 of our $355 Million 3 phase redevelopment with a swim school, basketball court, new food court, improved parking experience and a range of new environmental sustainability initiatives underway as part of our Living Centre transformation.

**Your opportunity**

As a casual Car Park Attendant at **Westfield Knox **, you will be part of our Car Park team. You will be proactive, hands-on and dedicated to maintaining exceptional standards of customer service in an ever-changing environment. This is an exciting opportunity to be apart of the redevelopment in our Living Centre and the launch of ticketless parking.

**So, what sets a Car Park Attendant apart?**
- Willing to go above and beyond for our customers, making a difference to their Westfield Experience
- Be present in the moment, well presented, confident & self-motivated with exceptional people skills
- Exuding positive energy, a can-do attitude and the ability to work in a busy, fast paced environment
- Being empowered to rectify and resolve customer issues that may arise while on shift.
- Maintain car park equipment in a good condition and working order (Boom gates, Automated Pay Machines, Visual Messaging Screens, etc)
- Perform traffic management in the car park when congestion and traffic flow issues arise (industry recognized training provided)
- Providing assistance, directions and information to customers in a busy retail environment, including in the car park.

**Your checklist**
- Previous work experience in a customer facing role, ideally within a car parking or retail environment
- Experience interacting with customers from all backgrounds, and an ability to achieve a high level of service that consistently meets and exceeds the expectations of our customers
- An ability to work both independently and as part of a team
- Availability to work across a 7-day dynamic roster, including weekends and Public Holidays
- Able to use the Microsoft Office Suit to perform day to day administrative duties
- To be considered for a Car Park position, a drivers’ license is required

This is a casual position offering 15-20+ hours per week and is the perfect chance to shine, gain valuable experience get your foot in the door for a career at Scentre Group.

**What sets us apart from the rest?**
- Diverse career paths across our vertically integrated business
- Ability to innovate in a company that not only encourages it but will facilitate it

Our diverse and inclusive workforce is not only something we’re proud of, but something we’re committed to. We encourage and support our people to bring their ‘whole selves’ to work every day. This is because we believe all our differences contribute to our success and ensures a workforce that reflects the customers we serve. Our commitment is backed by executive and employee-led working groups including All Abilities, LGBTI, Mental Health & Wellness and Gender Equity alongside other initiatives such as our Reconciliation Action Plan to grow our Aboriginal and Torres Strait Islander workforce.