Customer Coordinator

Posted Date: 3 Sep 2024- Location: Tomago, NSW, AU**_At WesTrac, we’re made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you’ve always wanted. More development opportunities, with WesTrac's own in house RTO - 50737, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we’re Made for More._**

**Customer Coordinator**

**About the role**

Our Hydraulic Component rebuild workshop is seeking a **Customer Coordinator** to join their team, on a full-time 18-month fixed term basis working Monday-Friday at our head office in Tomago. This opportunity has potential to act as a pathway towards further opportunities.

As the **Customer Coordinator**, you will act as the primary point of contact between the workshop and our internal and external customers. The Customer Coordinator will play a key role in ensuring jobs are being efficiently scheduled, priced, and invoiced. Our ideal applicant will ensure customer needs are met and services are completed within the agreed upon timeframe.

**Key Responsibilities**:

- Act as the primary point of contact for job progress updates and completion of work, leading to the development of effective working relationships
- Ensure all customer repair, delivery, and expectation requirements are communicated to the workshop, resulting in accurate completion times and quotations
- Communicate with the workshop and sales teams to provide repair service solutions to customers
- Provide customers with accurate and timely updates on work orders
- Ensure all work orders are efficiently invoiced and processed

**Skills & Experience**
- Excellent customer service skills with the ability to develop strong positive relationships with customers
- Ability to problem solve whilst having well-developed analytical & negotiation skills
- Excellent organisation skills with ability to work under pressure and manage multiple priorities at once
- Ability to work successfully in a team & individually, whilst developing strong working relationships
- Excellent communication skills including written, verbal, and interpersonal
- Computer literacy skills
- MS Office
- Previous exposure to a similar role or a similar industry is desirable

**Benefits**
- Opportunities for career development
- Income protection covering you 24/7
- Made for More Rewards
- Fitness Passport for the whole family
- Ability to purchase additional annual leave
- RDO opt in available
- program - work alongside your mates and receive up to $3000 for each successful referral
- Discounted CAT products
- Wellness Program
- Onboarding and welcome day at our head office in Newcastle

If you believe you have the skills and experience to succeed in this role, please submit your resume for consideration via the link. For further information regarding this role, please contact the Recruitment Team on **1300 797 028** and reference job number 2806.

Successful applicants will be required to complete a satisfactory National Criminal History Check as part of the recruitment process.
- At WesTrac, our primary focus is our people. As we look to the future, we're focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture._