IT Service Desk Analyst

6 days ago

Shepparton, Australia Berry Street Full time

Work for a NFP organisation that celebrates all cultures and diversity
- Access to additional salary packaging for meals & accommodation
- Salary Packaging + generous leave conditions

Berry Street is one of Australia’s largest independent child and family services agencies, supporting over 35,000 individuals across Victoria each year. We’re known for our innovative, evidence-based programs and our commitment to bold solutions that achieve lasting change.

You will be working in a collaborative environment that reflects Berry Street’s core values of Courage, Integrity, Respect, Accountability, and Working Together.
- ** Full time, permanent role**:

- ** Located at Shepparton office, on Yorta Yorta Country**:

- **Salary Range $68K - $83K plus super and salary packaging (depending on experience)**

**The Opportunity**

The IT Service Desk Analyst role plays a crucial role in managing and maintaining Berry Street's core IT systems and providing exceptional IT support.

**Key Responsibilities**
- Manage all staff requests for ICT with exceptional customer service while employing a logical approach to troubleshooting.
- Provide technical support and manage resolution of business incidents and requests.
- Serve as the first point of contact for IT support, assisting staff by quickly identifying and resolving their IT problems and escalating to designated teams as required.
- Engage with external vendors and key internal stakeholders to understand needs and to solve problems.

**You will have**:

- Proven ability to work independently and collaboratively within a team.
- Strong understanding of IT systems, customer focus and a proactive mindset.
- Experience in technical/desktop support (2+ years), with a solid understanding and knowledge of Office 365 administration, Active Directory, Entra ID, and networking concepts (TCP/IP, DNS, DHCP)
- Possess a strong cybersecurity mindset, with the ability to inspect for and report any vulnerabilities to the security team and proactively educate users.
- A Bachelor level qualification in Information Technology.
- Experienced and proficient in Mobile Device Management (MDM), Microsoft Intune, and Network Monitoring.

**Berry Street Benefits**
- Regular reflective supervision from leadership
- Be part of a supportive, inclusive team
- Creating positive impacts in the community
- Opportunities for professional growth and learning
- Access to the Employee Assistance Program, with access for staff's immediate family

**How to Apply**:
Please submit your resume and a cover letter outlining your suitability for the position. Applications close at **11:00 pm on Thursday, 28 August 2025**.

**Contact**:

- Berry Street is committed to being a child safe, child friendly and child empowering organisation. In everything we do we seek to protect children. We are committed to the cultural safety of Aboriginal and Torres Strait Islander children; children from culturally and/or linguistically diverse backgrounds; children with a disability; children who identify as LGBTIQA+. We aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion._
- Aboriginal and Torres Strait Islander people; people from culturally and/or linguistically diverse backgrounds and people with a disability are encouraged to apply._

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