IT Service Desk Analyst

Berry Street is one of Australia's largest independent child and family services agencies, supporting over 35,000 individuals across Victoria each year. We're known for our innovative, evidence-based programs and our commitment to bold solutions that achieve lasting change.

We are committed to supporting children, young people, and families with a wide range of programs and services. To enable our frontline staff to carry out this important work, our Service Desk provides critical IT support across laptops, mobile devices, infrastructure, and applications.

You will be working in a collaborative environment that reflects Berry Street's core values of Courage, Integrity, Respect, Accountability, and Working Together.

• Full time, permanent role
• Located at Shepparton office, on Yorta Yorta Country
• Salary Range $97k to $100k plus super and salary packaging (depending on experience)

The Opportunity

The Service Desk Analyst role plays a crucial role in managing and maintaining Berry Street's core business applications. These applications include Client Systems, Microsoft Suite, HR, Financial, Records, and Facilities systems.

The Analyst ensures that technology ranging from laptops and mobile devices to infrastructure and applications is effectively used to manage Berry Street's operations across various programs and services. They will collaborate with business owners, application suppliers, and technical staff as part of the Enterprise Applications Team to ensure high availability, regular updates, and seamless integration of these systems.

Key Responsibilities

• Ensuring the effective functioning and smooth operation of technology systems that support Berry Street staff across Victoria.
• Play a key role in maintaining security operations by ensuring compliance with Berry Street's defined policies and controls.
• Perform ongoing security monitoring, identify and address vulnerabilities, and contribute to the delivery and implementation of the Cyber Security program.
• Work closely with the IT team, external vendors, and IT-managed service providers to continuously improve business and technical processes.

You will have:

• Proven ability to work independently and collaboratively within a team.
• Demonstrated experience in providing technical application support across diverse environments.
• Strong communication skills with the ability to deliver clear, concise support and guidance via phone or email.
• Demonstrated ability to manage competing demands in a high paced environment.
• Excellent documentation and record-keeping skills, with strong attention to detail.
• Skilled in handling highly sensitive and confidential information with the utmost care and professionalism.
• Be willing to travel to all regional Berry Street sites as required.

Berry Street Benefits

• Regular reflective supervision from leadership
• Be part of a supportive, inclusive team
• Creating positive impacts in the community
• Opportunities for professional growth and learning
• Access to the Employee Assistance Program, with access for staff's immediate family

How to Apply:

Please submit your resume and a cover letter outlining your suitability for the position. Applications close at 11:00 pm on Thursday, 28 August 2025.

Contact:

Denley Rebello, Manager Service Desk

Please Note; the successful applicant will be subject to comprehensive reference and background checking prior to employment, including a Working with Children Check and National Police Check.

Berry Street is committed to being a child safe, child friendly and child empowering organisation. In everything we do we seek to protect children. We are committed to the cultural safety of Aboriginal and Torres Strait Islander children; children from culturally and/or linguistically diverse backgrounds; children with a disability; children who identify as LGBTIQA+. We aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion.

Aboriginal and Torres Strait Islander people; people from culturally and/or linguistically diverse backgrounds and people with a disability are encouraged to apply.