IT Systems Support Specialist

4 days ago

Shepparton, Victoria, Australia beBeeTechnical Full time $68,000 - $83,000

Berry Street is a leading child and family services agency in Australia.

Our Mission:

We strive to create bold solutions that achieve lasting change in the lives of children, young people, and families.

As part of our commitment to innovation, we provide critical IT support through our Service Desk, ensuring our frontline staff can effectively use technology to deliver programs and services.

The Opportunity:

The Service Desk Analyst plays a crucial role in managing and maintaining core IT systems, providing exceptional technical support to staff across various programs and services.

This involves collaborating with end-users, business owners, vendors, and technical staff to ensure high availability, regular updates, and seamless integration of these systems.

The ideal candidate will have a strong understanding of IT systems, customer focus, and a proactive mindset, with experience in technical/desktop support, Office 365 administration, Active Directory, Entra ID, and networking concepts.

Additionally, the successful applicant will possess a strong cybersecurity mindset, with the ability to inspect for and report vulnerabilities and educate users.

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