IT Infrastructure Specialist

2 days ago


Shepparton, Victoria, Australia beBeeTechnical Full time $68,000 - $83,000
Job Overview">

The IT Service Desk Analyst plays a vital role in ensuring the seamless operation of our core IT systems.

This position involves managing and maintaining our IT infrastructure, providing exceptional support to staff, and resolving technical issues promptly.

">Key Responsibilities">
  • Manage all staff requests for ICT with exceptional customer service while employing a logical approach to troubleshooting.
  • Manage issues for a wide range of IT hardware, systems, and applications.
  • Provide technical support and manage resolution of business incidents and requests.
  • Serve as the first point of contact for IT support, assisting staff by quickly identifying and resolving their IT problems and escalating to designated teams as required.
">Requirements">
  • Proven ability to work independently and collaboratively within a team.
  • Demonstrated experience in providing technical application support across diverse environments.
  • Excellent communication skills with the ability to deliver clear, concise support and guidance via phone or email.
  • Strong understanding of IT systems, customer focus and a proactive mindset.
">About the Role">

This is an excellent opportunity for individuals who are passionate about delivering exceptional IT support and contributing to a dynamic team.



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