Library & Museum Assistant

Alternating roster - 26.75 hours per Fortnight
- Generous hourly rate
- Temporary contact - possibility to extend

Maxima Recruitment Services are currently seeking an experienced Library & Museum Assistant on a temporary basis (approx. 13 weeks) with the possibility of extension.

**DUTIES**
- Assist with the planning, development and delivery of frontline customer services to ensure they remain effective and meet the needs of users
- Ensure a high standard of frontline customer service is delivered ensuring presentation of library materials, retail stock, shelf order and the Library and Museum’s general appearance is maintained to a high standard.
- Attend promptly to public enquiries relating to services and facilities offered in the Belmont Hub and assist in resolving matters raised
- Carry out circulation duties, including user registrations, loans, returns and shelving of library and museum materials and undertake research for users as required.
- Check on the condition of all stock on an ongoing basis and report on identified issues as necessary.
- Accurately process payments received including fines, fees and sales ensuring all payments are recorded accurately in the relevant financial system and against the user memberships if applicable.
- Undertake basic technology troubleshooting to assist Library and Museum users
- Assist with opening, closing and securing the Library and Museum, as required.
- Assist the Specialists with basic research and administrative tasks as required.
- In consultation with the Specialists, assist where required in the on the job training of new staff, volunteers and work experience students.
- Attend meetings and undertake relevant training as required, in order to competently perform the duties of the position.
- Provide assistance and back up to the Library and Museum team as required, to meet operational objectives.
- Exercise appropriate authority whilst acting in the best interests of the City, its Customers and the Community, meeting legislative and operational requirements.
- Undertake other duties, within the scope and level of this position, as directed

**ABOUT YOU**
- Excellent interpersonal, conflict resolution and negotiation skills with the ability to communicate with a wide range of people and groups, to ensure delivery of a high level of customer service.
- Previous relevant experience working within a Library or similar customer service environment.
- Sound research and written communication skills.
- Proven organisational and administrative skills preferably within a Library or Museum environment.
- Ability to exercise initiative and good judgement when required.
- Ability to work effectively both as a member of a team and autonomously, under mínimal supervision, as required.
- A good understanding of Occupational Safety and Health requirements, as they relate to this position.
- Possession of or ability to acquire, a current motor vehicle driver’s licence.
- Possession of, or the ability to acquire, a satisfactory National Police Clearance Certificate

This will 26.75 per Fortnight, on a set alternating roster, the successful applicant must be available for all shifts below.

**Week 1** Thursday 11:45am-7:15pm, Tuesday 11:45am-3:15pm, Wednesday 3pm-7:15pm

**Week 2 **Friday 3pm -7:15pm, Sunday 12:45pm
- 4:15pm, Wednesday 3pm-7:15pm

Maxima are committed to advancing workforce diversity and inclusion for all.

Aboriginal Torres Strait Islander and People Living With Disability are encouraged to apply.