Customer Service Team Leader Pharma

5 days ago

Lane Cove, Australia PPD Search Full time

Lead a small team of 3 customer service professionals
- Work closely with internal & external stakeholders
- 5 days a week in office in Lane Cove with parking on-site

THE COMPANY YOU WOULD BE JOINING
- Established in the 1990’s, this organisation is an Australian owned pharmaceutical manufacturer who supports the health of Australians by supplying over 60 medicines in critical therapeutic areas.
- Together with manufacturing medicines, they collaborate with hospitals in developing sought after treatment solutions with a focus on hospital specialty pharmaceuticals.

THE BENEFITS TO YOU
- Career opportunities exist here if you are seeking professional growth.
- This company is committed to protecting and improving the environment. To dramatically reduce its carbon footprint, they are implementing wide ranging and innovative energy efficiency initiatives.
- An equal opportunity employer, this organisation is driven by upholding strong values.

WHAT YOU WILL DO EACH DAY
- This Customer Service Manager position will deliver efficiencies in order processing both for domestic and international customers and will achieve invoicing timelines impacting company revenue goals.
- Leading a team of 3 customer service people, the role will foster a workplace culture based on high performance, values and employee engagement and constantly strive for continuous quality and compliance improvement.
- The role of the Customer Service Manager is to achieve business objectives with regard to providing critical medicines by:

- Effective leadership and management of the Customer Service Team.
- Day to day management of Customer Service activities across the group including liaison with third party logistics companies, internal teams, and customers to address resolution of customer issues to achieve business requirements.
- Ensure ongoing Customer Service activities are conducted to a high standard relating to Quality Assurance standards and Regulatory compliance.

WHAT YOU WILL NEED TO BE SUCCESSFUL
- 2+ years’ minimum experience in a similar role as Customer Service Team Leader or Manager, ensuring effective customer service targets are reached and a comprehensive service to enquiring customers is delivered, through the monitoring of effective customer service standards.
- Experience keeping a record of customer interactions and details of actions taken and managing efficiencies within customer accounts, including with domestic, international customers, and wholesalers.
- Experience mentoring, motivating, training, and supporting the development of direct reports in the Customer Service team and communicating with internal teams daily.
- Experience supporting inventory reconciliation and third-party logistics database.
- Preferably you will have worked in the pharmaceutical industry or in healthcare in a similar role.
- Must have full working rights and be fully vaccinated against COVID-19 and be able to work in this Lane Cove office 5 days a week with parking on-site.

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