Technical Support Specialist I

2 days ago

Sydney, Australia STERIS Full time

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

**Summary**:
**STERIS** is a global leader in infection prevention, surgical technologies, and healthcare solutions. As we continue to expand our footprint across Australia, we’re looking for a **Technical Support Specialist l** to join our Healthcare division. This role is ideal for someone who thrives in dynamic environments and is passionate about solving complex technical challenges in hospital and medical settings.

Location: Sydney, New South Wales

Employment: Permanent Full Time

Department: Medical Devices, Healthcare

**What You Will Do**:

- Serve as the first point of contact for technical support across software, hardware, and connectivity issues
- Diagnose and resolve Tier 1 & Tier 2 issues using remote tools and hands-on troubleshooting
- Collaborate with field service, installation, and project teams to implement and maintain STERIS solutions
- Assist with planning, setup, configuration, updates, and commissioning of IT systems
- Analyse logs and system data to prevent recurring issues and support escalations
- Provide after-hours support when required
- Contribute to tender submissions and respond to customer RFIs
- Maintain detailed documentation and generate reports for internal and external stakeholders
- Deliver training and proactive communication to empower users and improve system adoption

**The Experience, Skills and Abilities Needed**:

- Minimum 1 year of technical experience (or 3+ years without a degree)
- Strong knowledge of IT, networking, and cybersecurity
- Excellent communication and problem-solving skills
- Valid Australian Driver’s License and relevant background checks

Preferred:

- CompTIA certifications
- Scripting knowledge
- Familiarity with HL7, XML, JSON, and AV technologies

STERIS strives to be an Equal Opportunity Employer.

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