Technical Support Specialist I

3 weeks ago

Sydney, Australia STERIS Canada Corporation Full time

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At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Summary

STERISis a global leader in infection prevention, surgical technologies, and healthcare solutions. As we continue to expand our footprint across Australia, we’re looking for aTechnical Support Specialist l to join our Healthcare division. This role is ideal for someone who thrives in dynamic environments and is passionate about solving complex technical challenges in hospital and medical settings.

Employment: Permanent Full Time

Department: Medical Devices, Healthcare

What You Will Do

- Serve as the first point of contact for technical support across software, hardware, and connectivity issues
- Diagnose and resolve Tier 1 & Tier 2 issues using remote tools and hands-on troubleshooting
- Manage support requests via phone, email, and in-person, ensuring timely resolution and clear communication
- Collaborate with field service, installation, and project teams to implement and maintain STERIS solutions
- Assist with planning, setup, configuration, updates, and commissioning of IT systems
- Analyse logs and system data to prevent recurring issues and support escalations
- Provide after-hours support when required
- Contribute to tender submissions and respond to customer RFIs
- Maintain detailed documentation and generate reports for internal and external stakeholders
- Deliver training and proactive communication to empower users and improve system adoption

The Experience, Skills and Abilities Needed

- Minimum 1 year of technical experience (or 3+ years without a degree)
- Strong knowledge of IT, networking, and cybersecurity
- Excellent communication and problem-solving skills
- Valid Australian Driver’s License and relevant background checks

Preferred:

- CompTIA certifications
- Scripting knowledge
- Familiarity with HL7, XML, JSON, and AV technologies

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit www.steris.com .

STERIS strives to be an Equal Opportunity Employer.

Job Category: Service/Technical Services

Job Segment: Technical Support, Infection Control, Patient Care, Developer, XML, Technology, Healthcare

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