Receptionist

1 week ago

Hobart, Australia Tasmanian Government Full time

Department of Justice
Tasmania Legal Aid

Applications must be submitted by Sunday 20 October, 2024 11:55 PM

**Position details**:
**Applications close**:

- Sunday 20 October, 2024 11:55 PM AEST**Award/Classification**:

- Tasmanian State Service Award - General Stream Band 2**Salary**:

- $64,821.00 to $69,764.00 pro rata, per annum**Employment type**:

- Fixed-term, part-time**Region**:

- South**Location**:

- Hobart**Job description**:

- The position acts as first point of contact for the provision of services to Tasmania Legal Aid (TLA) clients. This includes: - face-to-face assistance, telephone assistance as well as providing basic advice about TLA’s services. - facilitating the daily Advice Clinic and coordinating attendees of the Family Dispute Resolution conferences. - data collection, verification and entry into TLA’s client Management Systems. - the direction of all telephone traffic and the provision of support and assistance to staff.The Department of Justice supports reasonable adjustment requests in any stage of the assessment process to remove barriers and facilitate full participation in all aspects of employment for applicants with disability. If you have individual requirements that need to be accommodated in order to participate in an interview or recruitment activity, please inform the contact listed at the end of this vacancy.

We are a diverse and inclusive workplace and understand the importance of flexible working arrangements. Talk to us about how this could work for you.

**Period of Appointment**:
12 months.

**Hours per fortnight**:
36.75 hours per fortnight - flexible options available.

**Duties**:

- As receptionist, act as first point of contact for telephone and counter enquiries.
- Direct enquiries or clients to the appropriate person or service within TLA or other relevant service provider.
- Process clients seeking face-to-face legal advice, attending for Family Law conferences or appointments, through TLA’s Client Database.
- Arrange appointments with relevant staff.
- Maintain confidentiality and discretion while dealing with client’s matters.
- Receive and provide for receipts for client contributions for legal representation.
- Provide mail functions, both incoming and outgoing, of the office as required.
- Provide advice and training to new employees in the position to facilitate back-up and leave support.
- Perform other administrative tasks as directed.

**How to apply**:
To apply, please provide a Short Form Application which is a 1-2 page covering letter outlining your experience, skills and knowledge as they relate to the Statement of Duties, and a copy of your current Resumé/CV. We do not require a separate statement addressing the selection criteria.

Refer to the 'Information for Applicants (DOJ)' document for further information. Please note, attachments must be in Microsoft Word or PDF format.

**For more information**:
Anne-Marie Kerr
Associate Director Civil Law
Phone: (03) 6236 3800

**Reasonable Adjustment Queries**:
Organisational Development and Design Team
(03) 6165 7603

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