Client Services Scheduler

4 days ago

Mandurah, Australia Dovida Full time

**ABOUT US**

At Dovida, we truly see people for who they are and honour their stories. Our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do. As a Dovida caregiver, you’ll have the power to bring joy, connection, and support to someone’s life. You’ll be there to help with their needs, celebrate their uniqueness, and brighten their days. This is work with a purpose, where who you are is at the heart of care.

**About this opportunity**

As the Client Services Scheduler, you will play a crucial role in ensuring our clients receive the care they need by efficiently rostering our team of casual caregivers. You will be responsible for managing a fortnightly roster while maintaining and adjusting it daily to meet the evolving needs of our clients and caregivers. This role requires excellent organisational skills, attention to detail, and strong communication to coordinate with both staff and clients effectively.

**Why join us?**
- A rewarding career where you can make a positive difference in the lives of seniors and their families.
- A company that recognizes and appreciates the value of the work that you do.
- A fun and supportive team
- Annual Appreciation Day
- Access to our Employee Assistance Program

**Key Responsibilities**
- Create, maintain, and adjust the fortnightly roster for caregivers
- Respond to daily changes and fill shifts as required due to last-minute cancellations or changes.
- Communicate effectively with caregivers regarding their schedules, availability, and any adjustments.
- Liaise with clients and internal stakeholders to ensure appropriate caregiver-client matches.
- Utilize scheduling software to manage rostering efficiently.
- Work collaboratively with the broader team to ensure seamless service delivery.

**About you**
- Experience in rostering or scheduling is desired (preferably in healthcare, aged care, or community services).
- Strong organisational and time-management skills with the ability to multitask and work under pressure.
- Excellent communication and interpersonal skills to build relationships with caregivers, clients, and stakeholders.
- Problem-solving mindset with the ability to think quickly and adapt to changes.
- High attention to detail and accuracy.

**Australian work rights**

Applicants must have permanent or temporary rights to work in Australia with no restrictions.

**How do I apply?**

Please submit your resume and a cover letter detailing your suitability for this role.

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