Service Operations Manager

2 weeks ago

Mandurah, Australia Dovida Full time

**ABOUT US**

Dovida is a national provider of high-quality, person-centred home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings.

At Dovida, our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do and of every decision about their care.

**About this opportunity**

The Service Operations Manager will be responsible for our Service Coordinator team, supporting them in reaching their individual and collective goals to drive the overall success and growth of our business.

This role is crucial in ensuring our clients receive the care they need. Lead a team of coordinators and support them as the create schedules for clients and deal with last minute changes. This role will operate out our Mandurah office with scheduled visits to the Bunbury office as well.

**Why join us?**
- A rewarding career where you can make a positive difference in the lives of seniors and their families.
- A company that recognizes and appreciates the value of the work that you do.
- A fun and supportive team
- Annual Appreciation Day
- Access to our Employee Assistance Program
- Renumeration of $85,000
- Car Allowance up to $7,500

**Key Responsibilities**
- Represent the business as a professional leader in aged care and advocate for our brand within the community.
- Provide daily leadership to Service coordinators to support an effective caregiver workforce and ensure client satisfaction.
- Review current policies, implement strategies for future growth, and identify improvement opportunities.
- Communicate effectively with caregivers regarding their schedules, availability, and any adjustments.
- Liaise with clients and internal stakeholders to ensure appropriate caregiver-client matches.
- Work collaboratively with the broader team to ensure seamless service delivery.

**About you**
- Experience in rostering or scheduling is desired (preferably in healthcare, aged care, or community services).
- Strong organizational and time-management skills with the ability to multitask and work under pressure.
- Previous experience leading & managing a team is essential
- Excellent communication and interpersonal skills to build relationships with caregivers, clients, and stakeholders.
- Highly efficient and organized with proven time management skills

**Australian work rights**

Applicants must have permanent or temporary rights to work in Australia with no restrictions.

**How do I apply?**

Please submit your resume and a cover letter detailing your suitability for this role.

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