Client Experience Manager

3 days ago

Mandurah, Australia Dovida Full time

**ABOUT US**

Dovida is a national provider of high-quality, person-centred home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings.

At Dovida, our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do and of every decision about their care.

**About this opportunity**

As the Client Experience Manager, you will be responsible for our Care Management team, supporting them in reaching their individual and collective goals to drive the overall success and growth of our business. This role is crucial in maintaining quality standards and compliance while crafting and implementing innovative strategies to enhance care efficiency. This role will be based at our Mandurah office and support the wider Peel & Southwest region.

**Why join us?**
- A rewarding career where you can make a positive difference in the lives of seniors and their families.
- A company that recognizes and appreciates the value of the work that you do.
- A fun and supportive team
- Annual Appreciation Day
- Access to our Employee Assistance Program
- Birthday Day Off
- Dynamic team environment
- Exciting Social Events

**Key Responsibilities**
- Represent the business as a professional leader in aged care and advocate for our brand within the community.
- Provide daily leadership to Care Managers to support an effective caregiver workforce and ensure client satisfaction.
- Review clients to drive business growth, implement strategies for future growth, and identify improvement opportunities.
- Manage care operations and maintain accurate client records in RMS, My Aged Care, and the Aged Care Provider portal, including new clients, discharges, and monthly claims.
- Review and approve Care Plans, ensuring clinical needs and management plans are recorded and addressed appropriately.

**About you**
- Registered Nurse or Clinical experience highly desirable
- Previous experience leading & managing a team
- Knowledge and experience of community-based care and support services
- Experience in identifying, coordinating, and managing care services for home care clients preferably in Aged Care
- Understanding of Aged Care and Disability related legislation and regulations for home care services
- Highly efficient and organised with proven time management skills

**Australian work rights**

Applicants must have permanent or temporary rights to work in Australia with no restrictions.

**How do I apply?**

Please submit your resume and a cover letter detailing your suitability for this role.

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