Client Experience Manager

10 hours ago

Mandurah, Australia Dovida Full time

**ABOUT US**

Dovida is a national provider of high-quality, person-centred home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings.

At Dovida, our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do and of every decision about their care.

**About this opportunity**

As the Client Experience Manager, you will be responsible for our Care Management team, supporting them in reaching their individual and collective goals to drive the overall success and growth of our business. This role is crucial in maintaining quality standards and compliance while crafting and implementing innovative strategies to enhance care efficiency. This role will be based at our Mandurah office and support the wider Peel & Southwest region.

**Why join us?**
- A rewarding career where you can make a positive difference in the lives of seniors and their families.
- A company that recognizes and appreciates the value of the work that you do.
- A fun and supportive team
- Annual Appreciation Day
- Access to our Employee Assistance Program
- Birthday Day Off
- Dynamic team environment
- Exciting Social Events

**Key Responsibilities**
- Represent the business as a professional leader in aged care and advocate for our brand within the community.
- Provide daily leadership to Care Managers to support an effective caregiver workforce and ensure client satisfaction.
- Review clients to drive business growth, implement strategies for future growth, and identify improvement opportunities.
- Manage care operations and maintain accurate client records in RMS, My Aged Care, and the Aged Care Provider portal, including new clients, discharges, and monthly claims.
- Review and approve Care Plans, ensuring clinical needs and management plans are recorded and addressed appropriately.

**About you**
- Registered Nurse or Clinical experience highly desirable
- Previous experience leading & managing a team
- Knowledge and experience of community-based care and support services
- Experience in identifying, coordinating, and managing care services for home care clients preferably in Aged Care
- Understanding of Aged Care and Disability related legislation and regulations for home care services
- Highly efficient and organised with proven time management skills

**Australian work rights**

Applicants must have permanent or temporary rights to work in Australia with no restrictions.

**How do I apply?**

Please submit your resume and a cover letter detailing your suitability for this role.

  • Client Experience Manager

    2 days ago

    Mandurah, Australia Home Instead Full time

    **About this Opportunity** Are you passionate about making a real difference in the lives of others? Home Instead, a global leader in home care services, has been dedicated to providing exceptional care in the Southwest for over five years. With five offices across WA and recognition as the 4th largest home care provider in Australia, we are looking for a...

  • Client Service Manager

    2 weeks ago

    Mandurah, Australia Home Instead Full time

    **About this Opportunity** In this full-time role, you will play a pivotal part in nurturing strong relationships with our clients and caregivers, ensuring that our services are of the highest quality. You will be an integral part of our Client and Service Excellence team, working to enhance the client experience and lead a team that is committed to...

  • Business Development Manager

    2 weeks ago

    Mandurah, Western Australia LJ Hooker Property Experience South Full time $90,000 - $120,000 per year

    An exciting opportunity is calling you.. This is your chance to secure THE BEST JOB in real estateWith an amazing work / life balance and unlimited income potential, this is the ultimate opportunity to take control of your life and change your future.We are looking for a dynamic and capable person to join our team as a Business Development Manager, to source...

  • Client Service Coordinator

    2 days ago

    Mandurah, Australia SilverChain Full time

    **Date**:7 Mar 2025 **Location**: Mandurah, WA, AU, 6210 **Company**:Silver Chain Group Limited **Client Services Coordinator** - Full time, permanent role - Mandatory Salary Packaged Vehicle - Working from home element with community travel Silver Chain has an exciting opportunity for a **Client Service Co-ordinator** to join our teams within the...

  • Support Worker

    6 days ago

    Mandurah, Australia Open Sky Disability Services Full time

    **Support Worker - Wheelchair Experience & Strong English Communication** **Location**: Mandurah, WA **Support Hours**: - Tuesday: 9:00 AM - 4:00 PM - Thursday: 9:00 AM - 4:00 PM About the Role We are seeking a dedicated and experienced **Support Worker** to assist a male client in Mandurah. The role requires experience in supporting individuals who use...

  • Christmas Experience Team Leaders

    2 weeks ago

    Mandurah, Australia Scene to Believe Full time

    **Create Christmas Magic with your energy and leadership!** Step up and lead Santa’s enchanted photo world with **Scene to Believe**, where twinkling lights, smiling faces, and festive fun make every day unforgettable. We’re hiring **Christmas Experience Team Leaders** (**Chief Elves as we like to call them)** across Australia and New Zealand. As...

  • Brand Experience Executive

    6 days ago

    Mandurah, Australia Vicinity Centres Full time

    W_ - e are Vicinity Centres. You may not recognise the brand but we’re sure you’ll know some of our destinations, from the iconic Queen Victoria Building in Sydney to Chadstone - The Fashion Capital, our seven DFOs, and much loved centres that are the hub of each of their communities. All in all, we operate over 60 centres across Australia._ Role...

  • Centre Development Manager

    2 days ago

    Mandurah, Australia Royal Automobile Club of WA Full time

    We have a career defining opportunity for a motivated, practical and experienced Service Manager (Centre Development Manager) to lead our Mandurah Auto Service Centre. What will you be doing? You strive to grow and develop the overall operational performance of the automotive centre in line with our Auto Services strategic plan. In addition, you lead a...

  • Centre Development Manager

    1 week ago

    Mandurah, Australia Royal Automobile Club of WA Full time

    RAC Auto Services has an opportunity for a Centre Development Manager with experience in the automotive industry to join the Auto Services Team in Mandurah Reporting to the Operations Manager - Auto Services, you will lead and support the team through daily operations to deliver quality services and repairs to members and motorists. What can we offer...

  • Care Operations Manager

    10 hours ago

    Mandurah, Australia Home Instead Full time

    This is an opportunity to join a rapidly growing values driven organisation, enhancing the lives of ageing adults and their families. Do you want to make a real difference to the lives of older Australians and lead changes in the sector? Do you have a knack for supporting businesses and leaders reach their full potential? Do you want to be part of a fast...