Contact Tracer Administration Support Officer

3 days ago

Burwood East, Australia Emergency Services Telecommunications Authority Full time

ESTA is the critical link between the Victorian community and the state's emergency services agencies and it partners with the agencies to improve service delivery to the community. It provides Victoria's 24-hour emergency call-taking and dispatch services for police, fire, ambulance and VICSES and manages the provision of advanced, operational communications for police, ambulance, fire services and the SES. Its vision is to be a high-performing team trusted by the community and our partners to deliver the right emergency response. Its central goal is to save lives and prevent harm through speed and accuracy in emergency operations.
Due to the dynamic growth of our team, ESTA currently has an eight month, fixed term opportunity for an enthusiastic Contact Tracer Administration Support Officer to join our Health, Safety and Wellbeing team.
About the role
The Contact Tracer Administration Support Officer position is a key and active participant of the Health, Safety & Wellbeing team.
The main purpose of the role is to mitigate transmission of COVID-19 across all ESTA centres by undertaking contact tracing to impacted employees and to provide high quality data assurance.
In this role, you will also undertake administrative and project tasks supporting People & Culture and other Departments more broadly during quiet periods between contact tracing activities and COVID-19 surges.

**Key accountabilities**:
To be considered for this opportunity, you will have the following:
Strong experience in an administration role or equivalent.
Experience participating in a high-pressure team environment and meeting tight deadlines.
Strong analytical and problem-solving skills.
Strong interpersonal skills and the ability to work with a wide range of stakeholders.

About you
To be considered for this opportunity, you will have the following:
Works well both independently and in a small team.
Acts ethically and with integrity - maintains all business confidentialities.
Communicates clearly and effectively, by presenting information in a clear, concise, and articulate manner.
Provides excellent customer service and is responsive to customer needs and expectations.

How to apply
In accordance with the Public Health Directions issued by the Chief Health Officer, ESTA must comply with employer obligations regarding mandatory COVID-19 vaccinations for authorised workers. If you are successful in gaining employment with ESTA you will be required to provide evidence of your vaccination against COVID-19.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa and the successful applicant must satisfy the National Police Records Check standard that includes finger printing.

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