Donor Administration Officer

**Donor Administration Officer (Christmas Casual or Part time)**
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Casual or part time position in Burwood East to support our team over the busy **Christmas period**
- **Exciting opportunity to join our great Fundraising team and support the development and implementation of the important fundraising program for RSPCA Victoria**:

- *Enjoy working in a friendly team environment

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**About the Role**
We are currently recruiting a casual or part time Donor Administration Officer to join our Fundraising Team for our busy Christmas period in either a casual or part - time capacity. Ideally, we are looking for someone that has availability to work a minimum of 3 days per week in Burwood East. Reporting to the Donor Development Manager you will be responsible for performing donor administration processes and supporting the fundraising program for RSPCA Victoria to enable the organisation to achieve its vision of ending cruelty to all animals.

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About the Role*

We are currently recruiting a casual or part time Donor Administration Officer to join our Fundraising Team for our busy Christmas period in either a casual or part - time capacity. Ideally, we are looking for someone that has availability to work a minimum of 3 days per week in Burwood East. Reporting to the Donor Development Manager you will be responsible for performing donor administration processes and supporting the fundraising program for RSPCA Victoria to enable the organisation to achieve its vision of ending cruelty to all animals.*
Duties and Responsibilities*

Reporting to the Donor Development Manager, you will:

- Provide excellent customer service and donor care, ensuring that all queries, receipting, deductions and rejected/default donations, as well as the production of additional donor requests, are completed in a timely and efficient manner.
- Provide administrative support in the implementation of the fundraising program whilst working collaboratively with the wider Fundraising team as required.
- Contribute to donor operations, including maintaining the integrity of data entry processes, maintaining database records ensuring privacy of donor information, opening and sorting mail, donation processing and banking administration of campaign and regular giving donation programs.

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What we are looking for from you*
- Previous experience in a similar role that requires strong administration and organisational skills.
- High level literacy, numeracy and problem-solving skills, including intermediate computer skills (including use of Microsoft Office Excel and PowerPoint).
- Ability to work in a fast paced and challenging work environment.
- Demonstrated experience working collaboratively in a team environment with a strong workplace culture
- Previous utilisation of a donor management or customer relationship management database will be highly regarded, but not essential
- Understanding of CRM database management and data driven marketing best practice will also be highly regarded.

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Requirements for this role*
- Willingness to undergo a National Criminal History check
- Valid COVID-19 double vaccination certificate

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How to apply*
- RSPCA Victoria is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment and we strongly encourage people from all cultural backgrounds to apply, including Aboriginal and Torres Strait Islander people. Applicants are welcome to access RSPCA Victoria’s Diversity & Inclusion Policy _here_._

**Job Types**: Part-time, Temporary, Casual