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Quality and Evaluation Support Officer

2 weeks ago

Burwood East, Victoria, Australia Country Fire Authority Full time $60,000 - $80,000 per year

Do you want to work for a values-based, emergency service organisation that puts the community at the centre of everything we do?

We are proud of the work we do in protecting lives and property, 24 hours a day, 7 days a week.

With over 51,000 volunteers CFA strives to be an organisation of choice for volunteers and employees. We, embrace individuals with diverse skills, experiences, and backgrounds, recognising the unique value they bring to CFA.

To learn more about the Country Fire Authority (CFA), we invite you to visit our About Us page.

About the Role

The Quality and Evaluation (Q&E) Support Officer provides essential administrative and compliance support to ensure CFA's Quality Management System, Operational Doctrine and Training and Training meet Registered Training Organisation (RTO) standards. Working closely with the Q&E team, this newly created role is responsible for ensuring processes are followed, documentation meets quality requirements, and validation and assurance activities are completed efficiently.

This is a fantastic opportunity to contribute to strengthening CFA's Registered Training Organisation (RTO) by supporting our Q&E team. In this role, you'll help ensure robust governance and compliance practices are in place, with a strong focus on enhancing the member experience. You'll play a key part in shaping the quality of our training and operational standards, supporting continuous improvement initiatives, and working within a collaborative, purpose-driven team committed to community safety.

Our ideal candidate will be able to demonstrate the following:

  • Strong administrative skills with experience preparing professional documents, correspondence and reports
  • Excellent attention to detail, accuracy and thoroughness in all tasks
  • Strong communication and interpersonal skills to build stakeholder relationships
  • Proven ability to provide administrative support to a team or department, working proactively with minimal supervision
  • Effective team player with a collaborative approach
  • Analytical skills to identify and drive continuous improvement initiatives
  • Proficiency with MS Office, database and knowledge of financial systems an advantage
  • Experience working in a training or RTO environment will be highly regarded

If you're seeking a challenging, permanent administration role, looking to develop your career in a governance and compliance environment, or currently studying your TAE qualification, with a strong interest in training governance and enhancing the member experience, this could be the ideal development opportunity for you.

A detailed position description is attached.

Why choose CFA

  • Meaningful Purpose: Your contribution truly makes a difference
  • Work-Life Balance: Paid parental leave, generous leave provisions
  • Growth Opportunities: Learning and development
  • Flexibility: Hybrid work options with flexible work arrangements
  • Discounts: Emergency Memberlink discounts on various services
  • Wellbeing Focus: Healthy for Life programs, flu vaccinations
  • Member Assistance Program: Access support across 8 service pathways

Your Application

Click the 'apply' button to access our online application form. Here you will be asked to provide personal and contact details and respond to employment-related questions.

When applying for a position with CFA, please submit a cover letter and resume that demonstrates your qualifications, experience, key attributes and skills required for the position.

Pre-employment Checks

Offers of employment will only be made to candidates who:

  • Successfully complete Reference Checks, a National Police History Check, Working Rights Check and hold a valid Working with Children Check.

CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.

Applications close: 11:59pm 2 September 2025.

If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email

The Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014. You can view our Privacy Statement here. For access and correction of the information we have collected, contact