Counsellor Support Worker

**It is a genuine requirement of this position to be filled by a woman as permitted in sections 25, 104 and 105 of the Anti-Discrimination Act, 1991.**
- **Employment Term**:Permanent part-time (multiple vacancies).
- **Location**: CONFIDENTIAL (near Milton, QLD)
- **Remuneration**: SCHADS 3($37.72-$40.45 p/hr)+shift loading+11.5 %super.
- **Commencement**: 25/11/2024
- **Onboarding training schedule**:Week 1 (Mon-Fri) 9 am-5 pm. Week 2 & 3 (Mon-Fri) buddy shifts across 24/7 roster. _We kindly ask that you have full availability and flexibility to complete the initial 3-week training period._

The** Counsellor Support Worker **role supports the service users' journey to safety. Counsellor Support Workers are integral members of the** Womensline **team as they contribute to the delivery of domestic and family violence support to Queensland women by answering calls with compassion and immediately facilitating practical needs allocated. Counsellor Support Workers assist Crisis Intervention Counsellors and the broader team by triaging calls, acting on client-related tasks such as arranging emergency accommodation and travel and assisting with referral pathway procedures. Counsellor Support Workers also contribute to the safety of service users through the quality, timeliness, and accuracy of work (e.g., concise database entries and prompt action to allocated tasks).

**What you will bring**
- More than 2 years' work experience in social and community services sector, including maintaining partnerships with other support services.
- Proficient IT skills and non-judgmental telephone mannerism.
- Ability to quickly collate information and maintain database accuracy.
- Maintaining resiliency during complex client-related situations.
- Understanding of the effects, causes and dynamics of Domestic, Family & Sexual violence.
- Empathy and cultural awareness when engaging with diverse groups, including working towards supportive and culturally safe spaces for Aboriginal and Torres Strait Islander peoples.
- Paid (P) Blue Card.
- Willingness to obtain a national police check facilitated by DV Connect before commencing employment.
- Valid photo ID.
- Right to work in Australia.
- Flexibility across 24/7 roster.

Desirable but not mandatory
- Tertiary qualification (or working towards completion) in relevant areas such as social, behavioural, and criminology sciences OR obtained appropriate social and community services certifications.
- Knowledge (or willingness learn) about the Domestic and Family Violence Protection Act 2012.

**What's in it for you?**
- Boost your take-home $$$ through salary packaging (up to $15,990 per financial year)
- Annual pay point reviews.
- Receive best-practice clinical supervision and supportive 1:1 catch-ups with your dedicated Team Leader.
- Career progression opportunities and professional development resources.
- Access free professional and confidential mental health and wellbeing support for personal and work-related issues through EAP Brisbane.
- Inclusive team environment.
- Regular staff wellness activities.
- Free on-site parking for afternoon/evening shift workers (s_hifts finishing after 8 pm only)._

**About us**

DV Connect is a leading provider of evidence-based and trauma-informed services for people impacted by all forms of personal violent crime, including those who use and experience violence in their relationships. Our purpose is to create pathways for a life free from violence and fear.'¯
- DVConnect is an equal opportunity employer. We acknowledge the Aboriginal and Torres Strait Islander people as the traditional custodians of the land in which we live and work and, therefore, support their right of self-determination. We are committed to creating an inclusive environment where employee diversity, such as gender, age, culture, disability (physical or mental health), religion, sexual orientation, etc., is recognised._