Counsellor Support Worker

**About us**

DVConnect is a leading provider of evidence-based and trauma-informed services for people impacted by all forms of personal violent crime, including those who use and experience violence in their relationships. Our purpose is to create pathways for a life free from violence and fear.

**It is a genuine requirement of this position that it be filled by a woman as permitted in sections 25, 104 and 105 of the Anti-Discrimination Act, 1991.**

**Position Overview**
- ** Employment Term**:Permanent part-time or casual
- ** Location**: ON-SITE, Central Office (Brisbane, QLD)
- ** Remuneration**: Social Community Home Care Disability Award Level 3 (pay point dependent on relevant experience). Superannuation.

The** Counsellor Support Worker's **role is to support the service users' journey to safety. Counsellor Support Workers are integral members of the** Womensline **team as they contribute to the delivery of domestic and family violence support to Queensland women by answering calls with compassion and immediately facilitating practical needs for service users as directed. Counsellor Support Workers assist Crisis Intervention Counsellors and the broader team by triaging calls, taking action on client-related tasks such as arranging emergency accommodation and travel and assisting with referral pathway procedures. Counsellor Support Workers also contribute to the safety of service users through the quality, timeliness, and accuracy of work (e.g., concise database entries and prompt action to allocated tasks).

**Position Requirements**
- 1+ years of professional experience in the social and community service sector.
- Exceptional and effective interpersonal and conflict resolution skills.
- Confident IT and telephone communication skills with a proven ability to multitask and prioritise effectively.
- Proven ability to remain calm in sensitive situations - experience in a fast-paced environment is highly regarded.
- Demonstrate knowledge and understanding of the effects, causes and dynamics of domestic and family violence.
- Demonstrated ability to build, maintain, and enhance relationships with a wide range of stakeholders, including both government and non-government organisations.
- High level of empathy and cultural awareness when engaging with diverse groups; including working towards supportive and culturally safe spaces for Aboriginal and Torres Strait Islander peoples.
- Positive Notice Blue Card and National Police Check, or willingness to obtain before commencing employment.
- Committed to attending DVC’s Central Brisbane Office for all shifts.
- Must be available to attend mandatory onboarding training and shadow shifts before commencing permanent roster.
- Valid photo ID.
- Right to work in Australia.
- Desirable _
- Tertiary qualification (or working towards completion) in relevant areas such as social, behavioural, and criminology sciences OR obtained appropriate social and community services certifications.
- Sound knowledge (or willingness to acquire) about Queensland Domestic Violence Legislation, particularly the Domestic and Family Violence Protection Act 2012.

**What's in it for you?**
- Salary package up to $15,990 per financial year.
- Receive best practice clinical supervision and supportive 1:1 catch ups with your dedicated Team Leader.
- Access free professional and confidential mental health and wellbeing support for personal and work-related issues through EAP Brisbane.
- Inclusive team environment.
- Regular staff wellness activities. Fun fact: We love to pair our activities with lots of food
- DVConnect is an equal opportunity employer. We acknowledge the Aboriginal and Torres Strait Islander people as the traditional custodians of the land in which we live and work and, therefore, support their right of self-determination. We are committed to creating an inclusive environment where employee diversity, such as gender, age, culture, disability (physical or mental health), religion, sexual orientation, etc., is recognised and celebrated._