Customer and Technical Coach

**CUSTOMER AND TECHNICAL COACH - PERSONAL INJURY I ADELAIDE, SA**

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

We are currently seeking to recruit a Customer and Technical Coach at an exciting time of growth for our business. This is a newly created role to provide support to the claims team with coaching and development of all Case Managers.

**You will be responsible for**
- Coaching and mentoring of Case Managers to build Technical Capability and increase case specific strategy awareness
- Overseeing our Learning and Development program, including delivery of training
- Business analysis to identify operational improvement and implementing best practice and leading-edge approaches and processes
- Understand customer insights and identify opportunities to improve customer interactions
- Review and update internal guidelines to ensure compliance with Regulatory obligations
- Providing technical expertise on matters and claim approvals
- Building effective working relationships with a variety of key stakeholders

**About you**
- Extensive knowledge of CTP claims
- Experience in development of others
- Ability to plan and prioritise effectively
- Understand and implement change management practices
- Excellent written and verbal communication skills
- Ability to communicate effectively on all levels
- Understanding of a compliance and target driven environment
- Strong analytical and problem solving skills
- Emotional intelligence

**What's on offer**
- Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- Centrally located state of the art working environment - One Festival Tower.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program
- own a piece of your employer.

**About Allianz**

At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

**Adjustments and support**


**Job Level**:

- Management

**Location**:

- Adelaide, SA, AU, 5000**Area of Expertise**:

- Customer Services & Claims

**Unit**:

- Allianz Australia

**Employing Entity**:

- ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:

- Full-Time

**Remote Job**:

- Hybrid working

**Employment Type**:

- Permanent

**ID**:

- 46753

**Position Cluster**:

- Non-Executive