Service Operations Delivery Manager

**About us**

You’ve probably heard of Coates or seen our orange hire equipment on job sites around Australia. But we’re more than just scissor lifts and diggers. We’re an end-to-end solutions company operating across five key areas: Equipment Hire; Engineering Solutions; Industrial Solutions; Power & HVAC; and Training.

We’re proudly Australian-owned, with a long history of supporting customers to deliver major projects, and an exciting future focused on digital transformation, sustainability and growth.

At Coates, we understand that we’re nothing without great people. So, you don’t just work for us, we work for you. We’re here to support and equip you with great training and development, flexible work options and a positive team environment to help you build your career from the ground up or take it to the next level.

**Your new role awaits**

The Service Operations Delivery Manager enables the successful execution of major transformation projects and leadership of the National Service Operations Strategy.

This is a key role responsible for leading and delivering multiple large and minor projects across the Service Operations Strategy, while also contributing and leading in the overall Service Operations Strategy.

**This is a 12-month fixed-term contract position**.

**A day in the life of a Service Operations Delivery Manager**
- End-to-end project management of the projects to drive the maintenance efficiencies and growth of Service for our internal and external customers.
- Lead the delivery of the growth projects under the Service Operations Strategy, in partnership with the EGM Assets, GM Service Operations & Business Unit EGM’s.
- Develop and maintain high quality detailed project plans, schedules and registers for the Service Operations projects.
- Incorporate seamless customer experience as a core objective and work stream in the Service Operations projects.
- Lead the projects and or initiatives, with an element of ambiguity, to reach successful goals including managing the end-to-end project lifecycle from scoping proof of concepts to successful implementation and handover to operations.

**About you**
- A strong team player, who is motivated and driven to achieve results
- You thrive on going the extra mile for internal and external customers
- Possess a strong understanding of data and the ability to measure for continuous improvement
- Enjoy thinking outside the square and sharing your ideas with the team
- Strong background in stakeholder management, negotiation and influencing skills
- Proven experience gained in a similar position ideally with expertise in a project management or business analytics role within construction or related industries

**What you'll get in return**

As part of our team, you’ll enjoy a range of perks and benefits including:

- Competitive remuneration (because we value great work and believe it should be rewarded)
- Training and development to help build your career and equip you for success.
- Purchased extra leave program if you want some more time to do the things you love
- Discounted hire equipment so you can finally finish that home reno job
- Supportive and inclusive team culture that empowers you to do your best work
- Employee Assistance Program (EAP) for professional and confidential counselling and support
- Volunteering opportunities through the Coates Foundation so you can connect to your community

**Why Coates?**

At Coates, we know that people, organisations and communities thrive when everyone feels valued and included. So, we’re proud to be implementing our second Reconciliation Action Plan (RAP) and working to continually improve gender representation and the development of our future female leaders via our annual LEAP program.

Safety always comes first at Coates. Our safety-driven processes and policies aim to ensure all stakeholders go to work and return home safely to their families and communities.

And to deliver on our wider people and planet responsibilities, we’re committed to achieving net-zero greenhouse gas emissions and supporting our national charities and local communities through the Coates Foundation.

**Ready to apply?**

Diversity and inclusion are at the heart of our culture. We’re committed to continually increasing the diversity of our workforce, including leadership levels. We actively encourage all people to apply.

**Coates. **Equipped for you